Bath & Body Works

I usually  don't  leave  reviews  but I've never  been this genuinely frustrated about  an experience at a store before. I usually  head to bath and body because I absolutely  adore their aroma therapy collection  and I like to look around and see what's  there or what I haven't  tried and potentially  buy something  thing new its kinda like a little  me day tradition. Unfortunately  when I went to the bath and body works on a friends suggestion in Vernon Hill my experience was any thing  but pleasent. when  I walked in  the store everything seemed  normal and  I was looking  around  and asking  questions  about  scents and the difference  between  some of the lotions. after I had been helped something  that caught  my attention  was a conversation  between  two of the stores employees  one of the employees looked to maybe  be in their  early  to mid-ish 40's and the other had to be no older then 22 and the older woman  who I presumed to be in some type of supervisor/Managerial position  was just absolutely  going in on this employee in the middle  of the store like it was absolutely nothing being judge mental  and overly and unfairly critical about  this person work ethic just in front of everyone and the part that made me feel incredibly uneasy was that she was verbally  assaulting the person  who had just got done  doing  a wonderful  job answering some of the  questions  that I had about  some of the different products  in the collection  and was even going  above and beyond by assuring me that when I was ready to check  out she would  help me set up an account   so I can start getting  rewards because  I frequent  bath and body so often. So to watch the person that just helped  me get chewed  out for what  felt  like no reason  at all and on top of that to be publicly  shamed in the middle  of the store. I don't  something  about  it just felt really  off like that type of behavior wasn't  a new occurrence and that made me feel almost sick. I ended  up waiting  until  the older woman walked  away and approached  the employee to apologize  for the way  that  she had been talked to and  was only greeted with professionalism/ hospitality and a brief acknowledgment  of my well intentioned apology.  When I went to register  to check  out the woman  who had been yelling  was there so I didn't  feel comfortable  making  an account  but I was able  to get her name from  her name tag  (Phoumy) I still intend  to shop at bath  and body but could  someone  please  look into the way that the one in Vernon  hills is being  ran because  something  is severely  not right  and it felt wrong  to say nothing  about  it. Thank you

Well stocked with all the scents, the staff is very friendly and helpful, even if a bit pushy for sales.

Great prices when sales happen, good selection of product and very helpful staff

Went on black friday and they counted the employees as people for the store capacity so we waited outside for 30 minutes to get inside and when we did there were only a handful of customers and instead 10 employees standing around doing nothing. They had no idea which scent I was looking for and instead of trying to help the girl said the scent was discontinued which is a lie because I had just picked up the same scent a few days before at another location and the scent is new. The employees at this location just simply don't want to work which puts me off especially since I spent over 200 dollars. I won't be coming back to this location and instead will go to my regular location that is friendly.

Truth be told, this is not a store that I frequent, but I stop there for surprises for the wife sometimes. Every time I've been there, the staff has been very helpful and friendly. And one thing's for sure, they are taking this COVID pandemic very seriously. They enforce the standard of using hand sanitizer as you enter the store, and they wipe down the counters and card readers after every customer is served.