Larry H. Miller Ford Provo

My wife and I had a very pleasurable experience this past week at the dealership LHM Ford-Provo. Our salesman, Adam Shelton, was great to work with and very knowledgeable about the car we were about to purchase. He showed much patience in explaining all the technology of the vehicle. We really appreciated that very much. The overall experience at the dealership was 5 star service! I wouldn’t hesitate to recommend Adam or this dealership to anyone.

I went with my younger sister to get her a car and was so impressed with the service that I came back the next day and bought one too! Cort Pease wasn’t pushy or a salesman in the stereotypical way. He listened, stayed in my budget, and spent the entire day matching me to the perfect car. He even went out of his way to to help me get a better deal on the car I loved but was out of my budget. Very impressed. As a loan officer, he is the only person that I recommend to my members.

I was in the process of looking for my first car when I came to know about this dealership and I 100% recommend! Cort worked with me on finding a car that fit the criteria for what I was looking for and not only did he find an exact fit (the car I bought) but he had also presented multiple options that would've made me happy. Great dealership that definitely works to your affordability as well.

I cannot complement the service department at the Provo Larry Miller Ford enough. I particularly want to thank GRANT at the service department who went above and beyond taking care of us in an urgent situation. Last Thursday after a long awaited trip taking our brand new RV out camping for the first time, our engine started to fail. We had to turn back. It was after hours and so we started making calls at 7 AM Friday morning in desperation to Find any Ford service Dept that would take this on. Not knowing for sure what the issues were But willing to accommodate as best as possible,GRANT told us to bring our vehicle down immediately. He guaranteed they would diagnose it as soon as we got there which they did. Fortunately it was mainly a Tune up spark plug issue. We also opted to do a transmission service. Knowing our situation, GRANT committed to having it done around 2 1/2 hours. We realize they could not guarantee this every time, but his call saying it was done came in just shy of 2 1/2 hours.. We were also impressed with others who kept checking on us to make sure we were being helped during the drop off and pick up. There seems to be good teamwork within the group. We cannot think Grant and this service department enough! We were able to leave shortly after and have an incredible much anticipated family vacation because of them. We now have a new service Dept to rely on when needed.

HORRIBLE EXPERIENCE! There was a recall on our Lincoln. They told us it would be a 3 hour fix. 3 days later... still waiting for our car. No loaner cars either, and no explanation. This is unacceptable. Pushing complaints up to corporate because these folks have no idea how to run a business.