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Napleton's Kia of Urbana

1111 Napleton Way, Urbana, IL 61802, USA
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Detailed Information
Openning hours
  • Monday 7:30 AM – 8:00 PM
  • Tuesday 7:30 AM – 8:00 PM
  • Wednesday 7:30 AM – 8:00 PM
  • Thursday 7:30 AM – 8:00 PM
  • Friday 7:30 AM – 8:00 PM
  • Saturday 7:30 AM – 6:00 PM
  • Sunday Closed
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Reviews
Frank Neal (01/19/2021)
what a great car buying experience. great team. bought a new mazda. Jamal was our salesman and WOW was he great. The entire team went above the call of duty. Thank you to the entire sales team. Can't exclude the finance department, they are magicians.
Stephanie Rice (02/22/2021)
Jeremy is always very helpful, he answers, and explains every detail of my service. He seems to be very knowledgeable about the service being perform, and required for my vehicle. I feel confident, and at ease throughout my appt. I will recommend Napleton to as many family, and friends looking for reliable, and reasonable service. Thank you Jeremy:)
Johnson Flanagan (02/22/2021)
Terrible customer service! I have tried to buy a new car twice from Napleton's and had some of the worst service possible. The first time I was met with overly aggressive sales agents who refused to listen to what I needed. The second time I laid out exactly what I wanted and was told at least one would be in in three weeks time. 3 1/2 weeks late I email another agent to see what is going on, only to find out they sold the vehicle. I would not recommend visiting Napletons if you can find the care somewhere else.
Cameron Ford (11/07/2020)
Darrin Hightower is phenomenal! Great guy and helped me get my vehicle serviced and fixed even though he is a manager in a completely different building. Highly recommend if looking for new cars and or amazing service!
David Clemons (09/16/2020)
Not a good experience especially for an out of state purchase as ours has been to date. Our issues stem with the sales department doing paperwork and communication about the KIA Sorento Ex being paid for in cash and forwarding that information to the clerical department correctly so proper title work could be done. Secondly, the antenna was not there on new vehicle and we didn't notice when we drove the vehicle off the lot and when we reported the missing antenna to Napoleons and to several of their employees the response we've got back there is that there are no guarantees one can be obtained. All this has Not been a good Napoleon's Experience so Far.nAs for the 2020 KIA Ex vehicle it is well made and is a great car with many features and a joy to drive.
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