Auto Tech of Arcola

Iam a tow truck driver for tuscola pro towing and recovery and I have picked up cars from arcola auto tech and have gotten great service from Paul or his wife ann great job good team work keep it up ps. Towman wade hollenbeck

Called at 2:40 and spoke with a gentleman who was very nice. Informed him that I was on Interstate 57 South with my 2 small children . He stated he would be able to help me in 45 mins because he was coming from Champaign. At 3:18, I called back just to see how long it would be before he got here. The lady on the phone didn’t know anything. She placed me on hold and returned back to the phone and said it was going to be another 45 mins! I informed them that I have small children in the car with me and they should not have guaranteed me a time if they weren’t certain!! After talking to the lady on the phone and explaining to her my frustration she gets smart saying, “if I call him back and tell him that you’re upset and already been waiting 45 mins, he still won’t get to you faster”. At this point horrible customer service!!!! Called another company and they got to me in 5 minutes!! DO NOT RECOMMEND

Went from a tire change to a tow and the driver was here but didn’t tow me and had no ETA. Never showed up and ended up cancelling. Was stranded for 5+ hours.

Unfortunately they didn't have what I needed, but they were very helpful... the lady actually called around to other places and she sent me some leads on my messenger as well to help me out.

I cannot begin to thank you for driving all the to the far west side of Decatur to help me unlock my keys and phone out of my van AND ON YOUR ANNIVERSARY!!! GOD BLESS YOU SIR....I.was a complete train wreck.so helpless since no one in Decatur wanted to help me even though I have roadside assistance ....you are an honorable man and I have blasted your business all over FB!! Thank you thank thank you!!!