Pizza Hut

Horrible Customer Service! I have placed orders from this location before and have had problems every so often with them delivering in a timely manner. Tonight was the last time I will order from this location. We placed our order at 5:30pm, website said order would be delivered in 20-30 minutes. At 6pm no pizza, that’s fine sometimes it takes a little longer.nn6:30pm no pizza. My husband calls to inquire where the pizza is. He spoke with a Jessie who proceeded to tell him that the pizza was currently being delivered, then she changed it to wait actually it’s actually in the store being made. He repeated back to her what she had just said to clarify that he heard her correctly. She said Yes then Thank you and hung up the phone.nnWell we wait and now it’s 7pm and STILL no pizza. I call and speak with Jessie. I’m wondering where our pizza is and when will it be coming. She proceeds to tell me that it is being made (at this point this is ridiculous) I told her How is that possible? I ordered at 5:30pm it’s now been an hour and a half... and it being made just now? She actually laughed and said yeah. She LAUGHED.nnI then asked who the manager was. She was pretty hesitant to tell me the managers name, Ashley. I then asked if I could speak to Ashley. To Ashley’s credit she was very apologetic and polite. I explained the situation wondering where is my pizza was. She then tried to tell me she was going to check where it was and get back to me.(Ummm... no.) I told her that her staff literally just told me it’s in the store being made, so I didn’t understand. I explained that this was not okay to not even be able to tell me where my pizza was or when I would receive it.nnShe then decided to explain that their oven was broken and they are behind so they were trying to catch up with orders. (Finally getting some honest answers) Well that’s a different story. This was the first I heard about this. I told her that I can understand that they would be behind if that’s the case, the problem is how they communicated with me. They weren’t helpful with their information and the fact that her employee laughed while I was trying to get information from her was incredibly unprofessional. Ashley kept saying she understood my frustration and she would be letting the other manager know to refund my money. We ended with they wouldn’t be charging me for my order. We said our goodbyes and hung up. Well 8:30 pm and no pizza. At this point they were called again and they still were working on it and we just told them to refund us.nnHonestly, this whole experience was not good. I get that things like the oven not working happens, but then tell your customers rather than make up stories about the order being made when clearly it wasn’t. That’s how you lose business.nnAlso some training in customer service is desperately needed. The employee who first answered my husbands and then my phone call was not helpful, was rude and was unprofessional.

Amazing service. The Detroit pizza is delicious and so was the garlic knots

AMAZING service!!nHad a pick up order on 05/12/2020 @11:30 and it was alot the nice gentleman working had it all done when i got there. Hurt my back so it was hard to walk let alone walk and carry pizzas. The nice gentleman carried them out and loaded them into the car for me. Thank You!!

Best pizza in town, amazing pasta. Both are super cheesy and have amazing flavor. Wings are good, not stellar but taste is good and they are always huge and steaming hot. Delivery is extremely prompt, even in adverse conditions or on busy nights. I ordered pizza and pasta last Friday night and my order was 20 minutes early!

Best pizza hut I've had in a long time!!! Perfect pizza and best workers. Thanks.