Clemons Ford Lincoln

Scheduled an appointment on a Monday night since I had to work until 4. No one really seemed to care I was there to make a vehicle purchase or not. Two young men who apparently worked there were being rather obnoxious moving vehicles while I was looking at the truck I was interested in. The sales people who I did work with had very little to no knowledge of the trucks I was looking at. Ended up making a purchase elsewhere due to a lack of customer service and knowledge of their vehicles. Only gave them two stars because the second salesperson who I was dumped off to by the first salesperson was slightly more cordial and personable than the first.

We forgot the paperwork for our car so we had to come back the next day. They sold the vehicle we were there to sign the paperwork for a couple hours earlier. They failed to mention that to us and ran our credit 2 times a piece on an entirely unrelated vehicle not even close to what we wanted then told us there was nothing they could do about the credit checks they ran on us which dropped our credit by 20 points. They couldn't even be bothered to make a call for us to the people they ran our credit checks through just said we had to look them up and gove them a call. The worst car lot I have ever visited in Iowa. I definitely highly recommend going to Vaughn Automotive instead. They at least discussed EVERYTHING with us before even deciding if they were going to attempt to run our credit.

They sold me a for flex that had been wrecked after lying to me and telling me it hadn't been when I specifically asked them. Car was dirty when I test drove it so I couldn't see alot of the damage until I got home. Holes were cut out of the carpet around the base of the seats, electrical had been messed with and exposed under the seats. Center console was off center and broken They put new tires on the front but not the back on an awd vehicle which u cannot do. The rims were completely chewed up. They would not even consider fixing any the problems but do an aliment and put new tires on the back too. But luckily I was able to take it back and get my car back. I will never deal with clemons again and will be telling all my clients the same thing.

Great service they were awesome and got me in the car i wanted. When you go ask for Tony he was a great person to deal with!

If you're in the market for a car this is the place to go! Great people and great service