Clemons of Ottumwa

Our transmission went out in our 2016 Ford expedition so we had it hauled to Clemons in Ottumwa, Iowa because we heard Riley Newton was the best ford mechanic around. Clemons handled everything including getting the new transmission in in a timely manner and contacting our extended warranty company for us! A special thanks to Karissa and Amber for the excellent customer service and answering all of our questions! We are extremely happy with our service!nnTrent and Christa Mathews

Scheduled an appointment on a Monday night since I had to work until 4. No one really seemed to care I was there to make a vehicle purchase or not. Two young men who apparently worked there were being rather obnoxious moving vehicles while I was looking at the truck I was interested in. The sales people who I did work with had very little to no knowledge of the trucks I was looking at. Ended up making a purchase elsewhere due to a lack of customer service and knowledge of their vehicles. Only gave them two stars because the second salesperson who I was dumped off to by the first salesperson was slightly more cordial and personable than the first.

My key broke off in the ignition and had to get my car towed here! After a hectic day I was kindly greeted on the phone and got calls explaining pricing and updates! The service was super fast and everyone was very friendly and kind with any questions and concerns I had.nIt definitely felt less like your standard dealership and it was more of a personal experience. I would highly recommend to use this dealership!

The service is good once you get past the individual that answers the phone. I called today to get in for service and was on hold for quite a while. I mentioned this when I came off of hold and the individual/ operator had quite a poor attitude and said in a rude tone that I have to understand that there are only 2 people back there and they are real busy, I need to leave a message. Over a text, one cannot express the tone used but, it extremely rude and uncalled for. So I will take my business elsewhere.

Carissa was amazing as usual. Made my experience there worthwhile despite having to spend more than i had planned. Always a joy to interact with her