Regions Bank

Haven’t ever had to deal with the pell city branch, I usually contact leeds or the one on 280 and they provide EXCEPTIONAL service and try and rectify all issues. The pell city location is awful. The assistant manager is horrifically rude. I called about THREE overdraft fees coming out of my account for ONE thing that overdrafted overnight before I got a chance to deposit cash. I called to find out why it took 3 out, totaling over $100. As soon as I said I had a question her response was “well I don’t understand what you want me to do I can see the same things as you can”. She continued to tell me my banking app was incorrect and I did not have money in my account and multiple pending transactions that “I could see” I have NEVER had issues seeing pending transactions or even with the money not coming out of my bank immediately for a “pending” transaction. She then told me the only accurate way to monitor how much money I have is to keep an “old fashioned check book”. I asked her again why I got charged THREE overdraft fees and she went through my account telling me all of the charges that still wouldn’t have led to me having three overdraft charges. She put me on hold 3 times in the middle of me talking and concluded the conversation by telling me she could only take one off, which I still haven’t seen the money back in my account, and that I would have to wait until her branch manager got back on Monday to resolve the issue and see if he could do anything for me at all, and that she would tell him I was “so distraught over the situation” in a super condescending tone. Absolutely disgraceful to handle business in this way in the middle of a pandemic where so many people are financially stretched. I wasn’t even fighting the first $36 charge, but the other two were absurd. Would not recommend this location, and it’s seriously making me reconsider banking with regions all together if this is how business will be conducted. I have been with them for 4 years and can understand mistakes when handled KINDLY and appropriately.

Cards constantly declining when I have the available balance to cover it, the chips constantly reads wrong so I have to swipe which defeats the purpose of a chip. Checks bounce when they shouldn't then theres the fact that regions is the most fee happy bank I've ever dealt with. Dont over draft by .10 cents I did one time and they charge me 36 bucks......make sure when u pay ur credit card that u leave the money in there cause I took out money and my account was 2 dollars shortstop my card payment was returned.....which they charged me 36 bucks for.....its crazy. I hate how this is the only majornon local bank here in pell city. We deserve better options only leaving 3 stars instead of 2 cause the ATM is super fancy, can cash/deposit checks, and deposit cash. Super nice ATM, When it works, just tried this mo re ning and it gave me a depositing error.

Had to switch to a credit union because to get free checking the amount is $1,500. A credit union requires $0 minimum for free checking. I miss being able to make deposits into an ATM. I miss depositing cash. They will hold large deposits over $4,000 for two weeks. This was a check from another bank with my name on it. My old checking account. 10-14 business days AFTER the check cleared my other checking account.

Been on hold for almost two hours for fraud protection. Alabama really needs Chase Bank!nnEdit: finally got through to someone. He was very polite and quick to correct the problem I was having. That part of the phone call only took 3 minutes.nnThis has nothing to do with the Pell City, Alabama location.nI would suggest waiving monthly fee for veterans, as Chase does.

Best bank I have very used. I have never had to wait for help very long inside or outside because there are many employees ready to help here. The tellers and other bank employees are super friendly.