Map
Detailed Information
- Place Types Storage
- Address 1350 Tracy Lynn St, Abilene, TX 79601, USA
- Coordinate 32.4498558,-99.7010628
- Website http://aaastorage.co/
- Rating 3.1
- Compound Code C7XX+WH Abilene, TX, USA
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 1:00 – 5:00 PM
Photos
Reviews
Y'all are the absolute worse company. You should be ashamed for not having a working phone, and auctioning people stuff when you do not ever answer your phone. Mailing notifications saying you will auction stuff after you have
Great prices and the staff was very helpful. Had some problems with the latch on the shed, but it was clean. It is a bit tight for navigating a trailer and there always seems to be another vehicle in the way. Good location.n*UPDATE*nI wasn't aware of this when I first started using this facility, but they apparently make up their own hours. I've tried twice to catch someone in the office. The first time at 1:30 on a Monday. The second at 3:00 on a Tuesday. Call ahead. Dropping my initial rating to a 3 star.
Although their ratings were low, I thought I’d give them a try. Several times I tried calling, it went straight to voicemail. I finally got a hold of them at 215. He was in a lunch meeting with his boss 15 minutes away. He offered to come over and then go back to finish his meeting. Being understanding, I offered to instead meet at 3 since he said the meeting would be no more than 30 more minutes. I reitterated that I’d be in front of his units at 3pm if not earlier. We sat there until 310. I then texted to let him know we were waiting. 315 I called and was sent to vm. I tried again at 320 and got vm again. At this point we left. To this time (746 pm) he has never texted or called. We will be taking our business to ACI tomorrow which is the competitor next door. By the way, going to ACI means we are gladly willing to pay $10 more per month for better service than this place.nnTo the guy we talked to, customers are more important than this. I hope your next visit with your boss is regarding this review and your “not give a damn” attitude. I should have relied on the previous reviews and not given you the benefit of the doubt.
Prices are good and nice facility but the staff has issues. I arrived during normal business hours to access my unit and the facility was locked and I was unable to get in. After several calls I was yelled at and disparaged by the staff and told it was not there problem to help me gain entry to my storage unit.
My husband purchased a 10X10 unit yesterday as we thought we would need storage as we awaited for approval for our new home. A blessing in disguise, we got our home approved quicker than we imagined. We can move in today. We have not accessed anything at this unit so I contacted Mr. Peterson, who claims to be the owner in partnership. This man became very disrespectful, not understanding, and raised his voice. I explained the circumstances hoping he would be more understanding to retrieve our business in the future and refer his units to others. I then informed him I would contact BBB and small claims court as he can see on security I have not accessed his units. He rudely said he did not care, go ahead, contact Sparky Dean, and another unknown local Judge and he would win and put it all over the newspaper. He then stated if I stopped payment he would 'sue me'. This is all being said when I was polite and attempted to explain my situation which is a blessing in disguise to our family to move so soon. In all my years, I have NEVER got such terrible business from someone. Especially from the owner. I will keep putting word out on my experience at AAA Self Storage on 4-30-14.
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