Kerry Toyota

Best dealership in Greater Cincinnati! I live 47 miles away and value my time, I discussed with Dewey options over the phone and what was available for my price range. Showed up the very next morning tested and looked at 3 vehicles and bought a Toyota Tacoma. Nobody pushed me to buy any options I did not want. I felt I was well respected and valued customer. After all the paperwork was processed the payment was within the price range we discussed over the phone. Fast and hassle free they even helped me to get my stuff from a car I traded in into a new car. Jeremy the used cars sales director was very honest and friendly and so was Dewey who has extensive experience in customer service and perfect skills and knowledge about automobiles.

DO NOT BUY A USED CAR FROM HERE!!!! My boyfriend just recently purchased a used car from this dealership. They made it a point to brag about the inspection and tune up they do before it leaves the lot and assured us it would be good to go. ONE DAY after driving the vehicle a hose started to leak coolant, after discovering this we noticed the clamps that were on it were rusted and the hose was clearly old (correct me if I’m wrong but I thought hoses came standard with a tune up?!) We called the dealership and expressed our concerned and were told they would make it right. When we took it back the manger refused to fix it for free because they gave us such a “good deal” on the car (news flash it wasn’t a good deal, with fees we ended up paying over the sticker price) and the salesmen basically said it would come out of his pay if they fixed it for free. Management of this dealership only car about money. We took the car to a different mechanic (seeing as the dealership was trying to charge $100 just to look at it) and they pretty much told us that the hose that was leaking was definitely not replaced. After this issue was fixed, not even two weeks after buying the car the exhaust pipe came unattached. Now we are experiencing issues with the oil, after we were told the oil was changed. I beg you PLEASE DO NOT BUY A CAR FROM HERE OR TAKE YOUR CAR HERE FOR SERVICE, they only car about making a quick buck. Not to mention their customer service is horrible. We needed to have a VIN check done to receive the title, with everything going on with COVID and the mail we requested them to call us when they had the title in hand and we would go pick it up in person, they said they would but guess what!! They didn’t!! Seriously you are better off buying your cars from any other dealership.

We decided to leave a deposit down on a vehicle if $1157, we were expecting a check for a large amount within a week or so. The agreement was that we would endorse the check over to the dealership once it arrived in exchange for the vehicle. When we received the check, it was for a larger amount than we thought. I contacted the dealership to tell them if this and asked how long it would take for them to refund us the difference. I was told over the phone that it could be up to three weeks or more. This was not acceptable so we deposited the check into our bank account. We went in person to discuss this with the finance department. The sakes guy went to get them but it was not the finance manager. It was someone else who immediately began to insult and berate us for not having brought the check to them. Again no explained the reason but was told that that was not the arrangements made. My husband told this person that if they needed to and had another buyer for that vehicle that was fine just to refund us the deposit. My husband was not happy with the way we had been spoken to and no longer wanted to do business with them. The man then said no just wait and went to go talk it over with someone and upon returning he said that they would wait on us. However, my husband had already been humiliated by the way 5his person had spoke to us initially and his mind was made up. We sent them an email telling them we no longer wanted the vehicle and the reason why and asked they return our deposit. They responded by asking that we go discuss with them what had happened but my husband said to answer back no and request again for our $1157. We have no longer heard from them and they still have our money. We purchased another vehicle at another dealership, paid it in cash. It's been almost 2 months. Apparently they have every intention of keeping our money.

I wanted a new car and I heard Toyota cars last forever. My 2015 Ford Fusion was in the shop. I drove on the lot with an older 2007 Ford Focus. No one came and talked to me. There was like 5 workers sitting down outside. I wanted to buy a car from them. I felt like they didn't care about my business because I wasn't in a fancy newer car. I went down the road to Zimmer and this pretty young lady came and talked to me right away. I bought a new 2020 challenger that day.

If you're looking for a used car.. look for Brad.. he's a great salesman.. the purchase of our highlander was smooth