Kemba Credit Union

Matt the manager was very helpful and attentive in fishing up a process that Brenda had started. He was very efficient and effective! Great amazing service we experienced with my cousin

I have never before dealt with a bank that was so understanding, proactive, easy to deal with and customer friendly. Thank you for all you do, I will always make sure that I'm paying first the loan I'm having with you, before any other bill ;)

I have been with Kemba Credit Union for over a year. And Kristina has always been very helpful. I talked with her today and didn't have appointment and she always is very friendly and helpful and took the time to make sure everything was correct with my concerns. I'm glad they are promoting the right people. Thank you. Sherry

I have been in contact with multiple people at Kemba on Merchants street where I have my auto loan through. I am always sent around in circles trying to figure out what I need to do and I am given attitude the entire time. I have recently decided to set up ACH payments to make it easier where I do not have to deal with anyone at that location only to first be told that they don’t know what form I was given but it wasn’t the right one, given a different form to fill out and send in which i did and never got confirmation. I had to call to even see if the ACH form was submitted which it was not A MONTH LATER. I then was told the ACH payments would begin next month since it was getting to the point in this month where my payment was almost late so I went in and paid myself. Only to check my bank account a day later to see that both the payment I made, and an ACH payment was taken out. My voided check copy I sent them was lost. My payment has been applied to the wrong account before. The absolute worst customer service on the phone. And now I have had two payments taken out this month alone when I, myself have never been late on a payment and always pay more than asked each and every single month. I guess tomorrow I will see, IF I get an actual response, if I will get refunded the second payment they took from me. I do not recommend applying for a loan through Kemba Credit Union.

I have found the employees to be very friendly and knowledgeable at this location.