Big Rod's Towing

We had an emergency situation with a family member who had been taken to Katy Memorialhermann and had to have his vehicle towed there. We drove to an area in a Walmart parking where we saw tow trucks parked after an unrelated accident. The very courteous sons of the owner of Big Rod’s gave us a very fair price quote and in less than 30 minutes I received via text, my receipt and a video of the vehicle at its final destination. Definitely recommend them! Thank you guys!!!

I live in Florida but my elderly grandfather lives in Richmond, TX. His car broke down in the middle of the road and after an hour of back and forth with his auto insurance company we decided to just call a local tow, and so glad we did.nnAustin answered the phone and was so nice! He priced out each scenario for me and promptly arrived at the car and brought it to our requested destination.nnAustin at Big Rod's towing turned a stressful situation into an easy fix.nnThank you!

07/14/20, 7:57am called for tow service, driver showed up an hour later. The customer service guy stressed the $59.99 service but didn't properly explain the $60-$90 towing fee, leaving it to the driver to explain the costs. The driver was nice and helpful and played the recording of my conversation with the customer service representative. Upon listening it just became more clear that the tow fee was not intended to be communicated clearly. I only needed a tow for 1.1 miles and ended up paying $134. The price was workable but the way the conversation went basically left me thinking of a lower price point and left me the inability to shop around with competitors because information wasn't communicated clearly before the driver actually arrived. The rep even clarified the charge to my card was for the $59.99 charge and didn't express the possibility of further fees. The only reason this is getting more than 1 star is because the driver, while taking an hour, was at least nice and tried to be helpful where he could. Just be sure to pay attention to the quick mumbled throw away lines the rep may use. It's very disingenuous and predatory of them to provide a clearly stated price point multiple times with one mumbled mention of the extra fees in the middle of their service pitch. It leaves you, if you don't catch them, in a situation where you are already waiting in the sun for an hour believing in a surprisingly well priced service only to be hit with a fee that is larger than the initial number at its lowest amount. I may be a rare case, but if this rep has been around for any amount of time, I'm surprised the reviews here haven't mentioned this before. I was mad at first, then I heard the recording of our conversation and it made me furious. I will never use this service again.

Wonderful experience with Big Rod and his excellent service! My sister and I with four kids stranded on the way back to Arizona, and he not only helped us get our car fixed with a mechanic recommendation, but was able to get it all taken care of in record timing.nHighly recommend this companyud83cudf89

I have an antique car and I am extremely particular. The driver was very careful and kind. His truck was really clean. He was there within 15 minutes. When we got to my house he backed it into my garage. It was really exceptional service.