Toyota of Plano Parts

Great service! Prices are a little higher than other dealerships but the service is great!

Toyota has some of their best techs at this dealership. Your car will be made right when you need service here. They truly give good service with a big friendly smile to make sure you have a good day.

I bought my Toyota Prius at Toyota of Plano in 2011 and have it serviced there ever since. Service has always been honest, fast, and thorough. Several times, they have taken care of warranty work at no charge to me. This last time when my car was on the bubble of whether or not warranty applied, the service rep and service director really went to bat for me on an expensive repair. I appreciate the stellar customer service I received from service advisor Richard and service director Sean. Thank you Toyota of Plano Service department for your support.

The treatment by staff is excellent as is the service for your vehicle. All happened exactly as discussed when I arranged the appointment.

I bought my car from here last year and it was a pretty easy process. The sales guy was very good at his job and pretty thorough on any questions that I had. Besides not wanting to put in an order to install a push to start feature, all was fine. Now one year later, I've been hearing a noise around my dash and had already reported to another dealership before the warranty expired. I scheduled a service with the Richardson dealership and they couldn't fix it unless they kept my car for a couple of days. Unfortunately, I don't have another vehicle to just say okay. So now that the noise has started to back up and this time worst, I scheduled a service to get it checked out and requested a loaner car. I thought it wouldn't be a problem since I've had cars from dealerships and they gave loaners to people that needed it. I am not saying the sales advisors name since he is just doing his job but why would Toyota of Plano charge $35.00 a day for a loaner car? If my car needed to be in the shop for an extended amount of time, I don't want to have to pay for a loaner and worry about being able to pay my bills. When I explained this to the Sales guy he seemed annoyed that I was asking for a loaner car. He probably gets these calls all the time but seriously, I am just asking for one so I have a way to get to and from work. I thought if I went to the dealership that I bought the car they would at least know that I'm not just doing this for fun, I really need to have a way to get around. Toyota, you need to change your requirements on loaner cars or something. I need this fixed but I'm debating on just leaving it alone cause I don't want to fall behind on my other bills just to have a vehicle to drive. You obviously have my contact information, so if you need to contact me please do.