Aqua-Tots Swim Schools Brownsville

I was calling for 30 minutes to confirm an appointment prior to driving my way to the pool. No answer. I get there and the desk was unattended. Waited for 10 minutes until the instructor came out and was also surprised looking for the receptionist. I wasted my time. Why have a receptionist if they're are gonna go missing for 30 minutes. Management needs to do something about it. Wasted my time because nobody could help me.

This place is the best! The staff, especially Mr. Damien, are wonderful, patient and knowledgeable on how to teach my 4 year old daughter. Not only has my daughter learned how to swim but she enjoys it and looks forward to the long drive twice a week. I completely recommend AquaTots.

friendly staff. kids progress very well with skills. keep safety measures about covid

Great im going there when ever I can

This place is completely crooked. They regularly decided to close during regularly scheduled swim classes for my son, and we would find out only when we arrived. Sometimes they would send out a notice ahead of time, but sometimes they wouldn't. They say they will schedule make up sessions for closures, but they regularly then close at the times for which the make up classes were scheduled. At this point, my son is seven classes behind due to their closures, but I was told they would only honor five make up classes, since that's all they bothered to input into their system. They then told me that the makeup classes they did schedule were input automatically for days they knew they were going to be closed and told me that if we had wanted the other two makeups we should have called within an hour of the scheduled class times... this, despite the fact they were closed and not answering their phone at those times. When I asked for a refund, since as of this Saturday they owe us for two months of classes they have not delivered, I was told their policy is no refunds. I asked if their policy was also to take payment for services and then not render those services and the manager rudely started blasting loud music at me through the phone. They then hung up on me and immediately called my wife before I talked to her, lying and telling her they had come to an agreement with me. Since she didn't know the score and was really tired she said okay, not knowing that this was subterfuge on their part. I finally got through to them again and was told that since two of the classes he was due were from October that they expired in December, despite the fact it was impossible to do the makeups in November due to all the closures. Do yourself a favor and stay away from these guys. They are nothing but crooks.