Firestone Complete Auto Care

I had heard raving reviews about this place, so when my key started getting stuck in the ignition several times a week, I brought it here. The first repair that was done cost me nearly $250. I drove it home and hoped that everything was fixed. After about a week, the problem started up again and this time it was happening more frequently than before. I brought it in to the same shop a second time. Another repair was done for another $250. After that, I drove the car for about a month with no issue, but then after that month the problem started happening yet again. I called and spoke to the manager and told him my concerns with paying twice for the same problem, without a positive result. He said he wanted to make things right. He asked me to bring it in one more time and give them another chance. I brought the car in again and left it with them for three days. When three days had passed and I did not hear from them, I called the shop to check in. They told me that since they have had my car, the key was going in and out of the ignition just fine and that there was no problem they could detect. I came and picked up the car for the third time and took it home. I continued driving it like normal and the very next day, guess what? The key got stuck in the ignition! I have become very frustrated by the fact that I have taken my car in three different times and paid $500 for a problem that has not been fixed. If you're thinking about taking your car here, I would suggest doing your research on what you think the problem might be first. Or get a second opinion from another shop.

Dishonest. I replaced a full set of tires run flat for my BMW. I got a mail in one of the tires and they said they can’t fix it because someone put fix-a-flat in the tire. I never took my tire anywhere but this fire stone location nor did I mess with the tire myself. Gentleman gentleman said they don’t even have fix a flat on their property so my opinion that means they installed a used tire to begin with. These run flat tires are very expensive. I should’ve known they were going to game with me from the beginning because they were really rude about even patching the hole in the tire. They made me keep my car there overnight as if it was not a quick fix. Firestone has lost my business for life.

Horrible, slow, inattentive, and did not wear their masks. The employees seemed to walk in and out at their own pleasure, after being there for over twenty minutes, not a single one of 6 employees tried helping me once. I ended up walking out and finding somewhere else.

Quoted $3400 to fix grand cherokee that seemed to have a radiator leak. Took to houston Helfman jeep and they fixed for $274!

They always take care of us! My husband and I have taken his Ram 1500 many times for oil change or tire rotation and inspection. They always do great and make quick work of it. My little car as well. Customer service is always kind too!