Bergstrom Chrysler Dodge Jeep Ram of Oshkosh

I was well taken care of at Bergstrom. I went in looking for a used truck and ended up with a brand new Jeep Cherokee Latitude+ for almost the same cost after all the incentives. Thank you Clint and Issac for working hard to put together a good deal for me. I am very happy with my new vehicle.

I bought my 2013 Dodge Dart at Bergstrom and get most of my service there.nnI have NEVER had a bad experience there and have never been overcharged like many dealerships do.nnIn fact, they have waived charges more than once, including today to fix an overhead handle.

I'm from Rockford, was coming up to look around I like there inventory of vehicles better selection then down here. But after reading Patty, Tim,Pete, Kameko,Michele, Chasidie,Michael, and Amy's reviews I'm thinking I not so sure about doing so.ud83dude25

I am thoroughly devastated tonight! I brought my car in there. I go there and I have an infiniti but love the service there. I took my car in for a wheel bearing. I had to make an appointment and the extended warranty covered what needed to be fixed. Then I got a call from Mike the service agent that I have a $350 bill because the speed sensor was broke while they were replacing the wheel bearing.And now I am responsible for that cost. They break it and I pay to fix it?? Id love to negotiate this and pay the $50 for the part but Bergstrom is telling me I owe the full $350. They cant even negotiate this? They broke the part and now I have to pay for it? Sad that they called me and made me to believe Its up to me to pay up. I use Bergtrom because I am a professional and I trust other professionals. I work too hard to figure out how to sell cars or how to fix cars! I used them because I trusted them and to get a call that they broke a part in my car and now I have to pay to fix it.... its so disappointing...I have been looking at a new Acura MDX this month. I wont be looking at Bergstom, if they can look you in they eye and ask you to pay $350. because the broke a speed sensor. What I truly believe is that is is an issue...There should be some training on removing the part and to try to save it before you continuously charge the client for the fix. That may be they key!

Mike was awesome. He got me a wonderful deal and is willing to help in any way he can. Thanks to him for all his help I got what I need.