Bergstrom Ford of Oshkosh

Very clean, nice employees, easy check in / out process.

I had purchased a 2010 Ford Fusion with this dealership less than two months ago. After 3 weeks my power steering went out. I took it to another dealership to have to looked at. The repairs on the car were great. I emailed Bergstrom about this. They got in touch with me to bring the car into their shop. Even though I didn't have any kind of warranty or maintenance contract with them, they fixed my powersteering for free. It was a $2,400 fix and they did it for free. Feelsgoodman. I didn't even have to curse or threaten them. Pogchamp. I did accuse them of shady business practices so I'll have to work on that. After they fixed the car they told me they never intend to sell a faulty car. So yeah overall they didn't need to fix anything for free but they did and it was a pretty expensive fix. Thanks

Getting better every time I deal with service. Now if the parts Ford makes would last longer than 22 months I'd be even happier owning a Ford.

I would not recommend this place, especially if you are financing through Verve or are buying used. We had nothing but troubles and confusion while buying a used vehicle from here as they had made the process completely and unnecessarily difficult.nnWe worked mainly with Matthew. We were judged HARD and their service attitude towards us changed for not allowing them to run their 8 million different credit checks (we were already preapproved with Verve for a great rate) and when we denied the (completely optional) wear and tear package. BTW we were willing to see what the cost would be for the wear and tear included and they never told us what that would be and just stuck it on the purchase agreement. Sneaky! So we had to call and hear their pitch again just to get it taken off.nnWe worked with a Jeff for the financing/trade-in aspect and he was yelling at our financial lender over the phone and accusing her of things, just because he didn’t like Verve. We were in the room when this call took place and it was so awkward to sit through him yelling at her. It was completely unnecessary and the rudest I’ve ever seen a dealership, or just the service industry in general. COMPLETELY UNPROFESSIONAL ON HIS PART! We felt traumatized. Even our financial helper at Verve said to us that she couldn’t even think straight and was flustered to due his condescending tone towards her.nnAfter all this, we were promised a few things as part of the vehicle’s sale (hood cable was broken, TPMS needed to be reset, touch up paint was promised to us as there was a terrible scratch).nThey had gotten the hood cable and TPMS eventually... but boy was getting touch-up paint they promised a terrible experience! We ended up waiting for 1 month (due to Matthew stating they were out of stock). Matt kept ignoring our emails and calls for a week or two! We finally heard back, but he said they were still out of stock. The only reason we got it then is because I decided to call myself and ensure that they truly did not have it in stock. Sure enough, they had one!! Matthew apologized and said the person he spoke to said they did not have it.nnWe also noticed the air flow was not normal within the first week we bought it. We opened the air filter and mouse we living here at one point!! Might have started while it was sitting at the lot, so check your air filters!!! We went and bought a new one for $20.nnI mentioned our experience with the higher ups and at that time we still needed our touch up paint and we asked to be reimbursed for the $20 we spent on an air filter (which should have been replaced!) and it did not seem like he did much for us. He kind of kept giving excuses about how he hears good things all the time etc. Like regardless, we had a bad experience and own up to it! Clearly when our financial advisor says one of your employees has a condescending tone, some action needs to be taken. We almost felt traumatized.nnHe said to us, “we technically don’t need to reimburse you for the $20 air filter, but since it’s the right thing to do and considering you’ve had a bad experience, we will do this for you. But in return, we ask for you not to go around telling everyone how terrible of an experience you had since we are doing this for you and we don’t have to”nnSo I guess 1 star it is, at least I didn’t put 0!nnI’m honestly not going to go around telling everyone to stay away, but if this place happens to be mentioned to me I will politely tell them to stay away from Matt and Jeff, at the very least.nnI decided to share my thoughts anyways because I do not want this to happen to anyone else!! Some may ask, if they were that bad why didn’t you just walk away? Well, we really wanted the vehicle. But if we could do this over again, I would say it’s not worth it. Pay more and go elsewhere.

We were very happy with Jessica Kuenstlers work at the import supercenter! She made our car buying experience fun and easy.