Cavender Auto group

FRIDAY, FEB 26nnMy experience at this dealership has been stressful, frustrating, and exhausting. After purchasing a vehicle in December, I thought that receiving my license plates would be an easy process. It is nearly March and I've yet to receive my license plates. After calling multiple times and dealing with front desk assistance that offered, frankly, no assistance at all, I was unable to speak to anyone else who could help me. Multiple times I was placed on indefinite holds hoping someone could pick up and help me. When I was finally able to find someone to help me, I was told the dealership's accounting department still needed to place the appropriate paperwork in order. Then, I was told that nothing could be sent until my paper plates were expired. I don't understand how someone at your dealership expected me to drive using expired plates - but this was the response I received. It wasn't until I was stopped by law enforcement and told that the VIN for the newly sent paper plates used the wrong number that I realized this egregious error on your behalf. I don't understand how you can permit this level of incompetency at your dealership. You should know that there are real consequences customers face because of your gross negligence.nnMonday, March 1STnnAt this point, I don't know if you guys are doing it on purpose or if this a joke to y'all. I finally received what I thought would be MY set of license plates on Saturday. After the emails and calls I did on Friday I thought that receiving my license plates would be an easy process. What was my surprise? I RECEIVED LICENSE PLATES, FOR A DIFFERENT CAR, DIFFERENT YEAR, DIFFERENT PERSON, DIFFERENT COLOR. I cannot believe the level of incompetence and negligence, it is clear to me someone is dropping the ball at the dealership and I'm paying for it. I just want to know what I NEED TO DO for you guys to send me the correct plates. I've sent emails, I've talked to different people and still I DO NOT HAVE THE CORRECT PLATES after 8 weeks of waiting, a set of paper plates for the wrong car and a set of license plates for a different person, different car, different year and different color; again, please tell me WHAT DO I NEED TO DO?.