U.S. Bank Branch

We paid off a truck loan on December 10, 2020. Over 60 days, and we have still not gotten our lien release letter. Their customer service is terrible. I just keep getting the same run around with absolutely no resolution. I’ve been in banking all my adult life so I know how it works. How hard can it be to type a name, address and vehicle description on a form letter, print it and mail it?

I’ve been a customer several years and the last year almost every week the atm is broke down And I have to go to a different atm location to get my money and get charged for atm fee

Very displeased with hours of bank now. Got in drive thru at 3:55,one car in front of me,took about 5 minutes for them to finish with them, then when I pulled up they told me they was closed. I had to leave work early,losing a hour of pay and now they're closing at 4:00 instead of 4:30.How is a working person supposed to do their banking?I have been a customer for 10 years. My car payment and house payment and bank payments are with this bank. So now I guess I have to lose a hour and half of my pay just so I can pay my bills.

ATM is not working. Called the bank number 3 times only answered by a machine that would not take a message, and spent 1 hour in the drive thru.

I have had nothing but great service from US Bank in the 8nto 10 years that I have been with US Bank. I have not met a staff member that is not friendly and outgoing. All at US Bank has always been very helpful as well. I will not bank any where else. Thank you for everything you have done to make banking so much easier.