First Horizon Bank

Was able to get through to Branch Manager and asked if they could help me with something and noterized it for me. Explained I'm disabled and hard for me to get around. She said yes they would be glad to help me with it. Very nice lady and Miranda I was glad to hear was still there.

Unbeknownst to me, i am getting charged monthly for a statement because i dont get it online. Which would be no big deal, EXCEPT my online banking doesnt work. It never has. I have been there repeatedly to try to fix the issue. No luck. Also, you will NEVER get your phone call answered. It does not matter how many times you call, how slow it is there, or how many employeees are gathered in the corner gossiping. Its ridiculous. I am changing banks.

I wish I would have checked the reviews before wasting my time and going here. I went to cash a SSI check. The check is made out TO ME. It says it’s FOR my son but it is made out to ME. I was told by SSI I could cash the first check anywhere that had check cashing services. So I went to this bank. They told me I need “paperwork from the government” lol. That sounds very vague right? I asked them what kind of paperwork. It didn’t make sense to me. TWO DIFFERENT members of your staff told me I needed paperwork to prove I am custodial parent andnProceeded to ask me who gave me custody. I’m like...it’s MY son. Hence why the check is made out to me because he is FOUR YEARS OLD. It came from the government so why would I need paperwork from the government? Anyway long story short they were VERY wrong, misinformed and had no idea what they were talking about. I left there and cashed it at Walmart in minutes. I need to open an account for further SSI checks and I will ABSOLUTELY NOT be going there!

Everyone is so Friendly and all about making u feel welcomed and appreciated you for your business ty all job well doneud83dudc4dud83dudcafud83dude01

I had no choice as I was apparently acquired with the purchase of this bank an I am about to move as they charge for every thing even statements!!!!!!