King Buick GMC

courteous, prompt service, explained problem and solution

I highly recommend that you do not take your vehicle to King Cadillac in Florence, SC. We broke down on a Sunday morning returning from our vacation in Myrtle Beach, SC. We have extended warranty on our vehicle, so we were towed to the nearest Certified Cadillac Dealer which was King Cadillac. They were closed on Sunday and we were stranded. The next day, after briefly looking at our vehicle, we were told we need a new engine and that we needed to pay $9,000.00 and they would have us on the road in 2 days, however, King Cadillac will not accept 3rd party payment from our extended warranty....something about they got burnt 20 years ago!!! We said NO to THAT offer! We even offered to stay until that payment from our extended warranty cleared before we would accept the vehicle, but No, they refused. There's nothing like being hundreds miles from home and being treated this way!!! We had to pay yet another towing fee after King Cadillac said they would tow it for free per service manager Bill Johnson to another Certified Cadillac dealer that accepted our extended warranty. When we requested that service Bill Johnson stated those words never came out of his mouth. Wow! King Cadillac literally told us it was not worth it to them to jump through hoops to satisfy our extended warranty coverage to replace the engine. My husband called our extended personally, and was told they would pay by credit card to King Cadillac, and they needed to know what caused the engine to fail. We were never told by King Cadillac why it failed, just basically to pay them out of our pocket and they will replace the engine. No THANK YOU King Cadillac. I recommend NEVER going to this Dealership!

I waited for my service at the dealership this time. I usually leave it and come back to pick it up later. I was so pleased at the amount of time that I had to wait for the service to be completed. It did not take long at all. Good job!

The service department demonstrates a comprehensive knowledge of the work being done that adds a level of comfort to their servicing my vehicle. They are always accurate on times and quotes.

Danny Turner was excellent. He answered all my questions and walked me through setting up everything from my cell phone to my seat adjustments. The entire experience was professional and fast. Best experience ever!