AUTOTRUST

I'm not the kind of person that writes reveiws but I have been so happy with the work that Iv'e had done, I started bringing my truck there for oil changes because it was convienient. After I was out of warranty I stated having the check engine light com on, when I asked them to look into it they said they would scann it for free and give me an estimate from there. After they got the codes they said it would be about $55.00 to diagnose I left it there. They called up 1/2 an hour later and said there was no charge but that there was a recall for my problem and that a dealer should fix it for free. Since then even after we moved north of town I won't go anyplace else, I made my neighbor call Rich after he told me about the estimate he got from a different repair place. He agreed to at least have it looked at. Autotrsut had a whole different opinion that was alot cheaper, this is not the first person Iv'e recommended or the last!!!

This is going to be a long review. We hadnt been to Autotrust in many years but went back recently to have our brakes and rotors done. Autotrust informed us we needed calipers as well. The very next day, we were driving 75 mph down I-41. Our van was vibrating badly. As we reached Milwaukee, there were two loud bangs that shook our van. We barely made it to the side of the interstate before all the dash lights came on and the van came to a complete stop. We immediately called Autotrust, knowing they’d just done our brakes. Lisa said, “it sounds like something was loose.” We were stuck on I-41 for an hour. Our wheel was sheered in half. Autotrust had our van towed to Lake Ford in Milwaukee and gave us a rental car. We were under the impression Lake Ford would be repairing the van. The next morning we went to Lake Ford and the van was gone. No one informed us of this. Autotrust just took it (without our consent) back to their shop. I called immediately and repeatedly told them I didn’t want them touching my van. We started back to Appleton right away. By the time we got to Autotrust, they already had my van jacked up behind the shop and were doing work on it, despite me telling them not to. I didn’t feel comfortable with them doing the repair even if they were paying for it. When we went inside, Lisa said they’d reimburse us for our hotel and dog boarding since our anniversary was a complete waste. It sounded good but she LIED and did not pay for the dog boarding. She claims now that she never said that. Even my two sons heard her say it. It’s been an awful experience. Autotrust had the van inspected by a local shop they chose because they had a connection there. Despite the fact that the mechanic said he’d “absolutely” replace the tire, Lisa refuses. And apparently the inside of the tire can’t be inspected because it’s a liability issue. If I could share photos here, I would. I am upset that I have to leave this review, but sadly, Autotrust, you’ve earned it. I absolutely (!!!!) regret having my brakes done here. Not only were we given an unsafe vehicle, we were not listened to, and were lied to. I’m sure Autotrust will have something to say back to this review. At the end of the day, this is my experience and I’ll never ever go back.

Friendly and knowledgeable staff. Car repairs done with respect to the above care. Repairs done only what you asked for. Prices of the repairs vary depending on the situation and service needed. Staff will let you know if there are any additional information you need if service repairs are at attention to the car. Need a newer dependable car? There are options, just ask them if they have anything to suit your needs. Overall, you can relax and rely on the name that implies a great service, AutoTrust.

Had no Ac in car on 100 degree day. these guys are great, got it done in one day for me. I read the previous reviews and they are all true. They are great.

Absolutely the best, I trust nobody else. Rich, Lisa, Brian and everyone there will go out of their way to get you back on the road quickly but most important CORRECTLY. Top notch service and fair prices.