Tri State Auto Broker LLC

Friendly staff and Owner. Ms. Jackie was fast and helpful. The Owner Mark was willing to work with me. To purchase my wife another good SUV. Purchase a 2012 White Ford Escape Limited . Great truck for her .nReliable and good on gas . I recommend this Dealership. They will find you a nice vehicle.

DO NOT LEAVE A DEPOSIT! They kept the $300 “refundable” deposit to hold a car. They now claim it is not refundable and can be used on a car on the lot. Not worth your time or your business. Ask local mechanics who will say the same.nnUpdate: the refundable deposit was for the car to be held for a potential purchase. There was no mention of passing/failing inspection. After the presale inspection, the mechanic found the codes/system to be reset - major red flag. We decided to cancel the purchase and request our refund upon which we were told we would not get it. As you can see from the tone of their reply, they are not very friendly, accommodating or easy to deal with. Take your hard earned money and limited time to someone who has a better reputation.

Great customer service and wonderful options for an inexpensive car. Had many options and Jackie and Brenda were very helpful and honest. Open Saturdays through tax season but get there early. We bought my vehicle and they had others asking about it all day. Friendly people. Clean cars. I will go back again!

We had a terrible experience trying to purchase a car from Tri-state auto brokers and I feel obligated to share our story. This review was delayed until the dispute to return our $500 “refundable” deposit was settled. I documented details as this unfolded.n12/28/2020. My daughter, looking for her first car found her dream car here, online. She spoke to Jackie, who was great in person. Reviews were iffy but my daughter swayed me. We got there close to closing so we took it for a quick ride. I admittedly made a couple rookie mistakes: the carfax report was read to me from the computer. When I asked about fees, the owner gave me an estimate orally. I asked about the deposit and he told me “$500, of course it’s refundable, what do I look like, a tough guy?” I didn’t want to lose the car for my daughter so I gave the deposit and walked out with just a tiny nonspecific receipt for $500. (Don’t make this mistake)n12/29/2020 I called to ask for a carfax report (. He refused, claiming I had o copy)to be emailed to me and asked a couple questions about the car. He raised his voice to me calling me “neurotic””nervous” etc.n12/30 I called to ask what time the car would be ready. I told him I would need a printed detail of the total costs and he again claimed I got it 12/28. I was getting concerned about his behavior at this point but I was still committed for my daughter’s sake. I asked the same questions from 12/29 since they went unanswered and he went off on me. “You better not back out on this” etc. “I still assured him I would still pick it up today.nHE CALLS ME BACK AND TELKS ME HE WASN’T SELLING US THE CAR AND WEREN’T GETTING OUR $500 DEPOSIT BACK. I still (unbelievably) told him we wanted the car. He explained that I was neurotic (again) and I “bombarded” him with calls (only 2 as mentioned above). “You are the kind of guy who tries to return a car a year from now because of a flat tire”.nI immediately called visa. I then got a call back from Jackie explaining that “he calmed down and changed his mind and was willing to sell the car now”. I told her that I already accepted his refusal. He got on the phone telling me that I still wasn’t getting my $500 refund and that I should “LAWYER UP IF YOU WANT IT”.nThe story has a good ending since visa refunded our deposit and she got a better car, experiencing professionalism and honesty at the next used car lot.

I want to be transparent I didn't end up buying a car from here. No problems with the car I drove, I realized it was a little small for my needs. The owner was nice and seemed to be a straight shooter,we talked on the phone a few times and he offered me a good price. Jackie helped me showing the car and letting me drive it, she was awesome. If I'm in the market for a used car in the future I'll definitely look here again.