Doug Henry Ford of Ayden

This purchase experience was Fantastic!! Johnny had everything put together for us and stayed late to get us all set up. Eric worked extremely hard to get us every rebate possible to help us with my trade in that was underwater. At. I time did I feel pressured but I did feel that took good care of us and that they didn’t just want a sale for now but a customer forever. I have my Doug Henry Ford - do you?

Working with Ruben, Ryan, and Tyrone was as seamless a transaction as I have ever experienced with a vehicle transaction. They were up front, available, and honest right from the beginning making the buying and trading process way more smooth than I had imagined. Ruben even went out of his way to go pick up my second key fob on his own time to make sure I had it. Great service and highly recommend this dealership and staff.

Great customer service and work on our vehicle. They were very prompt and courteous!

I love the way people treat me when I was there very nice so I give 5 stars

DO NOT TAKE YOUR VEHICLE HERE. This place will rob you blind. I’ve been told numerous times, that ever since this dealership went from Leo Venters to Doug Henry, that it went downhill, and I found out first hand this week to be true. I called last week about an issue, spoke with Danny the service manager, after he got my VIN and some other info, I was told that my problem would “more than likely” be covered under my extended warranty, but they’d have to run all the diagnostic tests to be sure what code would tell them exactly what was wrong. Fair enough. When I asked about the diagnostic tests being covered under my warranty, he led me to believe that they could run the test for no charge, because of my extended warranty, so I dropped it off to them to find out what was going on. When they called me back, not only was my problem NOT COVERED under my warranty (after being told “more than likely” it would be), but then the year charged me $112 just to run the diagnostics on it to tell me what we already knew the problem was. When I questioned this charge, the service manager, Danny, was VERY rude and LIED TO ME AGAIN, saying that he had told me it would be $100 charge to run the diagnostics. HE NEVER TOLD ME I’D BE CHARGED $100. If he had, why would I pay them $100 for them to tell me what I already knew? I had already got the codes from the FREE diagnostic scan at Auto Zone. It’s ridiculous enough for Ford not to cover a throttle body as “part of the engine” in my extended power train (engine, trans, drive train) warranty, but then for the dealership to screw me out of $112 and when I question it, to LIE TO ME again?? I WILL NEVER GO TO ANY DOUG HENRY AGAIN. They will NEVER get another dime from me. This place is NOT the same place with the same quality work and same honest staff it was when it was Leo Venters. THIS PLACE WILL ROB YOU now, led by their main thief and liar, their service manager. This place is a circus now, and this DANNY knows ZERO about good customer service. They don’t even deserve 1 star, but that’s the minimum I can do to leave a review to warn everyone, DO NOT GO HERE.