Cummins Sales and Service

Worst place ever. They want you to call and they will come outside and talk to you. App. Was at 8 and they didn't even acknowledge me untill 9. Had to sit in my rv for over two hours before they took it in. And that was only because I was gonna get keys and just leave. It was a warranty job and I told them if anything wasn't covered for any reason to call me first. They did not call and then wanted to charge me 160.00 when I went to pick it up. That wasn't gonna happen. Had to sit in my car for hours to figure it all out because they didn't wanna give rv back and I live in it full time. They are very slow and completely ignore you and don't wanna talk. Very bad business. Anyway to end it all I had to talk to a district manager that happen to come in and was in the building. He was also unprofessional and took 20 min. To come out and I'm not from new Mexico but this district manager had on jeans , work boots, and oversized shirt, and a baseball hat. Not how they dress in mi. For a district manager but I guess in new Mexico they do what they want or maybe he wasn't a district manager and I was told he was. I explained the situation to him for 30 min. And he tried telling me I was wrong the whole time when I new I was right. He finally said he would take care of it and got my rv and left. I would not suggest any one go there. You will be disappointed.

They have had the family rv for over a month and need to be told step by step instructions on what to do next. It is not easy for my family to support the outplaced other family members because of slow service. The family gear is held up in the RV because it was supposed to be a few night repair, not a month. I look forward to your contact Cummins Service Manager. It seems this is the trend of recent months.

I own Redline Services Diesel. I had a over the road customer broke down. Called Cummins for parts, availability and price. I gave customer the price, went to cummins and Fred brings parts out now they are almost one hundred dollars more. Said he can't find tax exempt on file and his computer is down. He refuses bro I help. Never had any luck at cummins albuquerque parts.

" I could not have asked for better support or service. Everything about the personal service we received from Tanner was EXCELLENT! I would highly recommend them." We were traveling through Arizona in early July (during Covid19) and our dash flashed a Check-engine warning after reaching out to Freightliner 24/7 (excellent source for support when issues arise on the road), we were told that we had a manifold issue but not an engine shut-down concern, great relief because we were 300 mile from both Cummings and/or Freightliner (and 2,000 mile from home). We made our way to Cummings in Albuquerque and met with Tanner. He received us and made sure we were serviced the next morning. The problem was corrected and we were on our way the next day by 4pm. I could not have asked for better support or service. Everything about the personal service we received from Tanner was EXCELLENT! I would highly recommend them. The doors were closed due to Covid and most conversations occurred over the phone. A few side notes... - I am posting this review now because we have had so many medical issues (not related to Covid), the first hospitalization happened right after we left the shop. I ended up in the hospital in Albuquerque and had the first kidney stone removed, until now we have had two other hospital stay (family) and other medical issues. It says quite a bit about any establishment when a customer will write a review 7 months after their experience. Bravo Zulu Cummins Albuquerque and Tanner! - This location has hook-ups for RVer to stay overnight. Unfortunately, it is in a very rough neighborhood and once night fell, it was very "sketchy" to be there. We unplugged and stayed at Crackle Barrel, where we had breakfast in the morning. I would Not recommend staying at the Cummings lot. It would be great if Cummings had their lot fenced off so that overnight stays felt safe. Thank you Tanner and Cummins Albuquerque for taking such great care of our family. Much appreciation to the entire team!

Good name behind this place with great service and plenty of parts you may need. The service in parts can use a little more hustle and bustle but overall ok in my experience