Gerber Collision & Glass

I bring my vehicle in for body work after being side swiped. When my husband picks it up he points out to them that a chunk of the weather stripping is missing from the inner driver side door. All they have to say is that they didn’t do it and that we should have taken pictures beforehand. You don’t take pictures beforehand of things that were not broken to begin with! The audacity of them.

I got my estimate today and was pleasantly surprised at the cost. Let you know about the job they did when I get my vehicle back.

Great place. I have had repairs done here multiple times without a problem. Work has been completed on time and also early with no issues. I have heard bad reviews but will continue to go there until proven wrong.

BUCKLE UP..cause this is IMPORTANT. (&well worth the read before going here)..The staff was great in answering any questions I had pertaining to the initial repairs being made to my vehicle. The estimator Donna, was willing to walk through and show me everything that they were going to repair off of visual inspections. They did initially miss putting in the passenger side fog light assembly that was missing from the vehicle after the Collision with a deer. That was very concerning about how accurate the visual inspection was performed. I as the customer, noticed it was not listed in the initial repair estimate and was insured that it would be submitted as a supplement. When the initial repairs were completed I noticed damage to my vehicle which included a torn back passenger seat and a dent in my lift gate that were not present before the accident I had with a deer. I had brought it to Donna’s attention and then involved the shop manager Sammy L. He was extremely defensive over whose fault it was for the damage. He was also argumentative and failed to even account for how the damages were made. He blamed myself for the damage, as well as the fact that I had children who ate candy/cereal in the car for the cause of the damages. Even though I had provided pictures and proof that damage to my seats occurred while the vehicle was in the shops possession. After saying he was worried about a negative google review of the repair shop he insisted he would do repair of the damages under a workmanship warranty to “wow the customer”. I’m satisfied that the repairs were made regardless of the repair shop accepting the fault for the damages or not. However, I felt like Sammy L. was more concerned about his google reviews of his shop then actually taking responsibility and doing the right thing. I contacted corporate about the issues as well as my insurance company. Sammy L. was upset and told me that I got corporate involved and they came down hard on him for it, and then he proceeded to call my insurance and tell them LIES. He told USAA that I agreed that damages to my vehicle were not the shops fault. (I HAVE BEFORE PICTURES OF MY CAR AND AFTER)THIS WAS A LIE. I was unaware that this happened until my insurance requested as physical damage specialist to go out and take a look at the damages on my vehicle. I have copies of communications to my insurance that stated that I felt that the shop was responsible for the damages. Why would he lie?? Why would he tell USAA that I agreed to the fact the shop was not responsible for damages when I know they were?? I can’t think of any reason why he would do this other than it was to cover up the fact that I was upset and that I contacted corporate and got them involved. He tried to push blame on myself for damages I believe the shop did.nThis is when all my trust for this repair shop completely was lost. I have/would NOT EVER RECOMMEND this repair shop to anyone, even to my worse enemy if I had one.Corporate has never contacted me to resolve the issue. I will NEVER take my vehicle to this shop or anywhere else that The shop manager may work. BTW I waited to post this Google review so I would not do it out of anger or emotion. Months have passed and I still stand true to my thoughts. This review is not to maliciously slander a company or person. This is solely to share my personal experience, take from it what you will. Ps.TAKE PICTURES OF YOUR VEHICLE BEFORE THIS SHOP TOUCHES YOUR VEHICLE. THEY WILL NOT TAKE RESPONSIBILITY..EVEN IF YOU DO HAVE PHOTOS BUT THEY WILL NOT HAVE AN ARGUMENT IF YOU HAVE PHOTOS.

Even though our car was totalled as a loss, Gerber took care of us greatly. They helped us along with the process as best as can be. Thanks to all