O'Reilly Auto Parts

Went by last night (3/17/2021) and the man behind the counter, who was on his cell phone, was extremely rude and not helpful. I needed a fuse for my radio. When I told him what I needed he literally didn't speak a word, he just rolled his eyes and pointed to the fuse aisle behind me. I stated I didn't know what fuse it was and that's why I was there for assistance. He rudely told me I'd have to figure it out myself. Won't be stopping at this store again.

A very friendly and helpful staff member welcomed me to the store, acknowledged my military service, thanked me for my service and gave me a fist-bump rather than a handshake, due to COVID-19 protocol. He politely asked how he may be able to help me, so I told him my battery light was coming on in my car and asked if he could perform a load test on my battery. In the rain, he went out and checked the amperage on my battery, which was lower than it should be, however didn't show replace. Then he checked my alternator and found it to be bad. He looked up the part and gave me the price and asked if I wanted it. I asked if he could offer a Military Discount and he did. Not having a lot of extra cash on hand and not wanting to make a return trip to return my core, I bought it on my card and asked if I could change it there. It was raining and I knew my battery wouldn't last until I got home, especially running my headlights and windshield wipers. He said, I could and he loaned me the sockets, ratchet and breaker bar I needed to release the tension on the belt tensioner to remove the serpentine belt from the alternator pulley and remove and replace the alternator. It took me about 20 minutes to make the swap and take their tools and my core back into the store for my refund. He offered me some paper towels and Waterless Hand Cleaner to clean my hands. After thanking him, I went to my car to leave, but my battery was slow and draggy. I returned to the store and asked if he could either quick-charge my battery of if they had a jump-start box. He jump-started my car. And I didn't cut it off until I got back home in Hudson. The alternator did it's thing and charged my battery as I was driving home and I haven't had a minutes trouble with it since. Even on these early morning cold start ups. This store and employee went above and beyond the call of duty to help a distressed veteran out on a cool rainy evening.nA+++ and 5⭐s!

Mr. Brian was super patient tonight trying to find parts to help me with my manifold I have dealt with him in the past he’s been nothing but very helpful and has saved me money and in this day and time that’s worth a lot

Great service and if you want the works ask for Boger great guy.

I love spending all my money there