Paramount Automotive Group

Came by the Volvo side today to look at a 16 renegade. I bought my primary car from paramount and had a good experience there. Today however, they had a 16 renegade with 112k miles prices for 3k more than a 2017 with 70k miles at a competitor down the street. In an effort to stay with paramount, I spoke with a salesman. The salesman basically told me they could not help, be competitive, best or even match a competitor. I said I wanted to stay with Paramount and was met, basically, with an oh well. Gotcha, will take current and future business elsewhere.

I recently purchased a used 2019 Jeep Cherokee Overland 4x4 from Ernie Masche. Ernie worked with me via text message and email throughout the week and we were able to agree on a great deal, that made us both happy. I drove the few hours to get there to test drive the jeep and sign the final paperwork. Ernie greeted me at the door with a water, asked how my drive was, then proceeded to lead me straight to the awaiting jeep, which was parked out front. After the test drive, I proceeded to complete the financing paperwork with Parker. Everything went super smooth and Ernie even had my jeep setup to be delivered on the day and time of my choosing. TOP NOTCH SERVICE. I would highly recommend Ernie. I was in and out of the dealership in under 1.5 hours. Couldn't be more impressed. Thank you, Ernie!

I purchased a used CLS550 Mercedes Benz from them in January from a very nice young salesman. After a test drive I pointed out that the alignment was off and a possible wheel out of balance. Also, I was informed that a cam sensor was just replaced so the check engine light wouldn't come on. After some talks I purchased the car with promises made that the sensor was in fact changed, the alignment was done and the car was delivered to me which was a nice touch.nAfter driving it the first day, the alignment was not fixed as promised, so I spent a Saturday driving up to Hickory to get the alignment done or redone. Then a week or so later I noticed that after the car was parked more than 12hrs, the front left corner was sagging and it was determined that it was a leaking air strut. This was brought to Paramount's attention but i was informed that it is not covered under their basic 1 month/1K mile warranty that comes on their used cars. So I found a reputable local Mercedes shop and was informed that yes in fact that it was a leaking air strut and one easily noticed if the car sat for a good length of time and because they knew I was coming to see the car all they had to do is start the car and the air strut would inflate correctly and be at correct height when i arrived and stay that way. So in order to fix that it cost me $2300 as the air strut suspension is a costly Mercedes item. I never heard back from the dealership on the leaking air system beside being told it wasn't covered and while getting the air strut fixed the supposed fixed check engine light came on and I was told that it was due to one of the cam sensors (via code reading) and also informed that it looks as if all the sensors which are on the front of the motor were all original and it appears that nothing had been touched, so there went another good chunk of money.nNo I didn't buy the offered extended warranty from them but I was also informed that they did not have the required STAR diagnostic system required to fully scan and fix codes for Mercedes Benz, so they wouldn't be able to fully service my car anyway, so why buy their warranty.nI can now enjoy the car now that I have spent a large amount of money to fix the car, but that was money that wasn't supposed to go to repair a new-used car from a supposed reputable car dealer. So beware of what you buy.

I was told the credit check being ran would only run through a couple of lenders. I checked my credit the next day and I had 7 new hard inquiries without my consent.

I found Paramount's used car listing on Car Guru and sent a request for more info. The response time was very quick, nice and efficient. Butch is the one who responded to me and he is one of the nicest people you will ever meet. Every thing he said he would do, he met and then some. We drove 2.5 hours to test drive the car and found everyone at the dealership to be over the top with helpfulness, kindness, and friendliness. They were very efficient so the transaction didn't take up so much of our day and everyone was very willing to work out a deal. If you are looking online for your next car you should check with Butch at Paramount in Hickory NC.