Asheville Chevrolet

Traveling out of state and needed oil change & tire rotation. Asheville Chevrolet was able to get me in the same day that I called. Found tire issue and advised replacement needed; however, they did not have one in stock. Recommended several tire stores in area that could serve me the same day.nThank you for great service.

We were very pleased with the service we received. They made the car buying experience a pleasure. Staff is very nice and eager to help. Thank you Tony and everyone else who made this an easy process. Oh. By the way, we love our trax!

Kim was great! She was very thorough and worked with me and the mechanic to find a solution. I also received a loaner which was much appreciated.

Please avoid service location at all costs, especially if you have a hybrid vehicle. I asked service advisor if there are hybrid mechanics on staff he assured me there were. Long story short I left my hybrid with them for about a month because they said they were trying to still diagnose my problem with my hybrid. Advised I needed a new transmission. 6 thousand dollars later, new transmission installed... hybrid battery is what is bad on the vehicle. When I ask now if there are hybrid mechanics that are there... nobody has any clue what I’m talking about and they’ve never had a hybrid tech on staff. Needless to say, my vehicle has been sitting in the driveway since. Thanks Asheville Chevrolet.

Misled on Financing, Buyer BewarenMy experience here was at first exemplary, then progressed to a sour ending. I was in the market for a used car and the sales professional, Jeff B., was phenomenal. He listened to the specifications I requested in the vehicle, including price, and found a car I was, and still am, truly ecstatic about. Then, I was transferred to the financing representative, Jim G. I explained I was a first-time car buyer, and unfamiliar with the paperwork to close the deal. He offered me an additional car warranty, which I politely declined. Somewhere in our discussion of unrelated conversation, he added the warranty to the closing paperwork. When he was “revisiting” the topic of the warranty at some point, I was making comments on different aspects of the deal. We clearly were NOT on the same page. He didn’t listen to what I wanted, didn’t explain the paperwork thoroughly, and I truly felt misled. I discovered the addition at home when re-reviewing the paperwork and was utterly shocked this even happened! Not only did he add the warranty, but added the most expensive tier at $3.9k!! What?! I put my trust in this person to honor my decision of just wanting to purchase the car and nothing else. Be careful with the financing and take your time reading every little line, or just avoid this place altogether. I spent a sleepless night due to this. If you happen to get the warranty, MasterTech, just know you can cancel within 30 days with the dealership, or 60 days on your own. Thank goodness.