First Bank - Asheville East, NC

Rest assured, they make customers pay for their errors. The pay off dept. made an error in my HELOC payoff and instead of meeting me halfway are making me pay for THEIR error PLUS interest. They are a horrible, horrible bank.

Great staff! They are always so friendly and happy to help with any questions you have.

I had a problem and it was right after 5:00 so I was hoping I could get someone to answer the phone still, the sistem sent me to voicemail, so I hang up. Right after, that my local banking called me asking me if I needed anything because I had just called. I was really, really surprise and very proud of my desition of changing to a locally based bank instead of my previous. I don't have words to describe how please I'm.

Always The best Service

Genuinely committed to customer service.