Extra Space Storage

Initially, this was hands down the best storage rental experience of a lifetime. Mr. James was courteous, knowledgeable and helpful with an enjoyable personality, He was an excellent communicator and worked to address my particular needs in the most meaningful ways. What an asset! He and Ms. Donna appear to work well together and I have seen them diligently security-monitoring the units before leaving in the evening.nnUnfortunately, serious injury caused the preceding, originally five-star review to plummet. The second time using the unit, the stops were not working and upon trying to close the door, the flexible, probably 800 pound beast came completely free from its tracks, flew in the air unwinding the opposite direction from normal and came slamming down on my head. Ms. Donna and other customers came to my aid and were as helpful as they could be afterward. And though I could not afford an ambulance ride, emergency room visit, tests related to concussion and brain hemorrhage, various consultations and observational care that were needed, I can't say enough for Ms. Donna's caring assistance until closing time.nnThe incident is in the process of being settled but this is now hands down the worst storage experience of a lifetime. If this is the kind of shape the unit doors are in here, I would avoid this place like the plague until some major renovations occur.

If you want a 1 line summary “Rent here great people”nI was looking for a storage unit for 1-3 months. I googled and came across a few businesses that had good reviews but the ones I read about this location talking about Ms Donna and Mr James sounded amazing. I know you have to filter what you read and then assess the situation. Upon arrival Ms Donna was outside she greeted me joyfully. We figured out my needs. Got a ride in the golf cart to check out the unit. Got the paperwork done and dropped my stuff off.nI hope this helps someone else.

The management on Extra Storage pass rd has a great Mgr. A pleasant lady with good people communication skills been there 2years clean units. Thanks Ms.Donna.

To start with it's in a great location for me which is great and I'm going to be storing a Class A motorhome while I visit family. I called the central number and he said the local managers would give me a call the next day and they did and I spoke with James and with his help I managed to reserve the spot, pay for it, get the contracts all signed electronically using just my cell phone. It's a fantastic rate and the staff is fantastic.

I don't mean to forget names but the man I talked to over the phone was very professional and walked me through the signing process. If you want professionalism while looking for a clean place to store I'd suggest this company.