Butch Oustalet Lincoln

Best out of the ten dealers i went to got a great deal on the truck that I wanted as well

Loaner wait time 45 min - 2 hours...nI had to drop off my vehicle 3 times in the last two weeks for continued maintenance (unavoidable, and beyond Ford control).nFirst time I dropped my truck off, I found out they changed their loaner vehicle process. In past, the service section would provide me the loaner at drop off of my vehicle. The process gas changed to now I have to walk to the front sales office and they would take care of getting me the loaner. In theory, it would only be a matter of walking to the front if the building vs getting it at the service department in the back. The part that was not considered prior to changing the process is the service section is open at 7:30AM, but the sales section does not come in until 8:00AM....nBoth times I got the loaner, they had to be filled with gas...takes about 15 to 20 minute longer wait.nLast week the loaner they gave my wife (small Chevy car), the hood was not shut properly; she found the hard way when she got on the highway...no damage/no accident, was able to pull over to shut it properly.nThe positives are the 1) Gary, the sales manager; he has helped me both times to get the loaner quicker (would hate to see how long it would have taken without him). I was given a 2019 F150 XLT the1st time, and a 2015 F150 Lariat the second time. Very nice vehicles.nOverall impression, the dealership is still the best Ford place on the coast so far....just the loaner process needs to be followed up on.

Our salesperson, Dylan, was exceptionally friendly and worked very hard to get us the vehicle we wanted at a price we could afford. We love our new Ford Ranger#

Salesman and GM were very polite and well knowledgeable of what we were looking for. Will return to buy other vehicles used or new from them again.

Friendly People. Honest and Helpful