Wells Fargo Bank

Went in to make a payment on a credit card because the line for the drive through was backed up almost to the road. Branch manager walking around the lobby informed me that they have no tellers working the lobby, only drive through. If your drive through is backed up to the street you need to work on your efficiency or do something different.

I give this bank branch a 3. The tellers are always friendly and helpful. The location stinks. Patrons park on the sides of the sevice road and in the parking spaces for the businesses next door. There are only 2 designated parking spaces in the front of the bank. There are several parking spots in the back and they are almost always empty. The drive-thru is in the back of the bank and it's difficult to get out of back onto the service road because of where the patrons park. The ATM is not drive-thru so you have to park, get out of your vehicle and walk over to the front of the bank to use it. If you're driving out from the back of the bank, you must be careful not to hit someone leaving the ATM. It's an inconvenient location and dangerous. And unfortunately, since the Vancleave location was closed, it's the closest branch for me to use.

The tellers are amazing they always assist me I go to get a new card and the guy had consult his manager about an issue w my card she refused to let me get a new card and I've been dealing w Wells Fargo for 6+ months on my id and 2 months w this building. Her name is Whitney very rude and disrespectful.

Never again tellers are rude and make everything difficult. Don't waist your time use a different Wells Fargo

Signed up for the 2nd Chance Checking acct w/ rep Kaleigh. She was very friendly, helpful, and speedy with opening the account that was provided to me. I was in & out in no time!! HIGHLY RECOMMEND Rep and WellsFargo to anyone looking for a great banking experience