Walgreens

A pharmacy technician names Shanay told me it would be 15 minutes for my prescription if I waited and that my name would be called when it was ready. After 30 minutes, I asked if my prescription was ready and they said they were finishing up. After an hour, they never called my name so I went up and checked. Turns out it was ready but they never called my name. It was overall a bad experience :(

I had knee surgery this week, and the prescription for painkiller was sent to this Walgreens store. 2 days later, they had not billed it. I called and asked what was going on and they told me that the hospital had used an incorrect DEA number to order the prescription. I checked with the hospital who told me that a resident had called in the order and they had told the resident they needed to write a profile on him. This is a bunch of baloney. When I talk to the pharmacy today they were still sticking to the DEA number problem, which does not appear to be true. I have to keeping me on hold for a while they told me they thought they could get the prescription out in 2 hours. Seeing as they had sat on this for two days, I was a bit of a loss of why they could not throw it faster. I made the excuse that they were visit very busy. I pointed out to them that knee surgery is a very painful process and it doesn't make it easy to wait. They're poor response to this order is severely disappointing and I will not come back to the store again.

I do not understand how this company exists. Sky high prices on everything and MEDICINE is by far the worst my. I'm 35 years old and when I ask for cigarettes they act like I said heroin. Aside from the few nice employees there is no upside here.

This place used to be great, but it's a hot mess now. I scheduled an appointment for a flu shot, arrived, and there are no signs directing where to go, so I waited in line for the pharmacy. While waiting, they sent a patient over from the drop-off window and told her to go in front of me! Then I finally get to the counter and get told to go to the drop-window. I do so, the not-friendly tech gathers my name and DOB, hands me a form, and tells me to fill it out and go back to pharmacy. So I wait in line again behind about 7 people, fill out the form that I had already filled out online, then wait for my flu shot. The pharmacist says not two words the whole time she's administering the shot, then send me on my way.nnWhile all this was going on, the intercom kept repeatedly calling for customer service help for photo. I needed to buy a couple of things, waited in a line that stretched all the way across the store while Mike (the single redeeming factor of this location, bless him) is calling for all cashiers to the front and one eventually shows up.nnIn addition to this, I had put in a prescription request at 9:30am and received notice at 2:40 that they needed to contact my doctor, so I had to come back the next day to pick that up, and only after I called the doctor myself and found out they'd never gotten a request. I'm also still waiting for the flu shot info to be sent to my doctor.nnAdd in the nightmare of a parking lot setup, and that's how you help CVS recruit new customers.

This location has been generally one of the better Walgreens I've visited and their role as a 24-hour pharmacy with responsive staff has been invaluable.nnI posted a negative review below and I stand by it. I don't use this Walgreens anymore because of the experience.nn----------nnI got a notification that my prescription was ready so I went in to pick it up. It was my first time using the automatic refill system.nnWhen I got there, the pharmacist said my prescription was never filled, so it wasn't ready. They went ahead and requested it for me.nnI came back a couple of days later. The pharmacist said my order was ready, but it was the wrong product, so the pharmacist put in an order for the correct one.nnI come back a couple of days later. The pharmacist said in order to run it through insurance, I needed to go to the Drop Off window. The Drop-Off window was being used for flu shots and there was a large line.nnI pressed her on if there's anything she can do about it, and she says she can't because she has other customers to take care of.nnI moved my prescription to the Brentwood Walgreens and picked it up without any further issue. In total, it took over 10 days for me to get my insulin prescription.