Dean Team Volkswagen of Kirkwood

I had my check engine light come on in my Atlas. I drove it here, having never been here before. They treated me with respect and were so so helpful. Miraculously, they had an opening that day and I was free so they took my car in. they paid attention to details and also did an oil change. They figured out my issue in an hour or 2 and said it won't be done that day but gave me a rental vehicle. It wasn't cleaned but I didn't mind, I was just happy to get one anyway. My car was fixed by the end of the next business day and she runs GREAT now! When I asked for an oil change punch card, they even gave me 2 punches for the 1 visit (maybe for my patience?). Loved every person I talked to/worked with. I will never hesitate to step in here for car service. Keep up the great work, thank you everyone at Dean Team Kirkwood!

DON’T BUY FROM HERE!! Shady business practices. You should be ashamed. Bought a used car two days later brought it in for scratches, a dent and a CRACKED windshield to be repaired. They repaired none of it!! I’ll be letting BBB know as well. Save yourself the heartache and issue of dealing with these incompetent people. I’m disgusted.

I am very disappointed in the service provided at Dean Team Volkswagen. I purchased a used car from this dealership in October 2020. Upon purchase, I was promised a 2nd car remote from the salesperson and never received it. I tried to follow up with the salesperson several times and she continued to promise that i could pick it up on a specific date, but that was not the case. I also called the dealership to find out the status of the remote, but I never received a call back.nnUpon purchase, I also realized that the car had paint peeling on the front of the grill bumper. I asked the salesperson if she could assist me with fixing the issue. She said that she could have someone in their repair shop take the paint off and add a gloss to the grill to improve the look. This was all a lie. I have two issues with this occurrence. 1) prior to purchase, the salesperson should have pointed out the significant potential for chipping on the grill. I specifically asked her if the car had any issues, and she failed to mention this point until after purchase. 2) the salesperson should not have promised to fix an issue that she could not resolve. If she were honest with me upfront, I would not mind fixing the paint issue myself. However, she promised to help me resolve the paint concerns, then reneged on her promise at a later date.nnI gave this review two stars because the vehicle itself is a good quality car and runs well regardless of the paint issues (thus far). I’ll end this by saying: please stop promising your customers things that you can’t deliver. I’d rather be told the truth upfront and avoid prolonged frustration over false promises.nnResponse to the dealership comment posted on 2/25/21: the salesperson only called me to address the key. No one has attempted to acknowledge or, at bare minimum, apologize for the blatant dishonesty regarding the paint situation.

Needed inside of car door replaced. Parts ordered/arrived quickly. Easy to make appointment. Work was completed faster than expected. Thanks!

Brandy was a joy to work with! She made the car buying process so easy and clearly explained everything. She went above and beyond to ensure I was satisfied!!