Headz N Threadz

I ordered several hats from Headz N Theadz and the final product was fabulous. The quality and design was just what i was looking for and i had no idea what i wanted. They designed the hat and the process from order to delivery could not have been better. GREAT JOB!

Terrible experience. They Thank you for doing business with small companies because there’s a lot of bigger competition but then their customer service is terrible. I purchased a Cardinals hat from them to match a pair of shoes I had. the hat wasn’t custom it was something they had in stock. I paid for two day delivery which was an extra eight bucks no big deal, I ordered on a Thursday evening (which the order did not go through till Friday) , I gave them an extra day I waited until Wednesday and it hasn’t arrived I gave it a couple more days and I finally emailed them about my hat after almost a week, when I emailed them and let them know this they told me that “they were moving stores and the hat was in their storage containers and that they would refund my delivery fees and mail my hat out the next day”. I said this is something that they should have known before they took the order and the extra money for delivery and let their customers know something like this or shut down ordering for those couple of days. they mailed my hat 2 days later (not The next day as they had stated ) and (still didn’t receive my refund on my shipping fees as they promised) I still didn’t receive my hat until the following Wednesday so almost 2 weeks I waited for my hat and if I hadn’t emailed them and asked them about my product they wouldn’t have even let me know about the delay. Once I received my hat (it’s the same size that I wear for all my fitted hats) it was really small and tight I informed them that the hat did not fit and my experience with him was unpleasant and I wanted to return the hat for a refund and nobody responded to me at all after I’ve sent multiple emails. Sometimes small businesses have to go above and beyond to be able to compete with larger businesses to retain customers and to get loyal customers I’ve seen multiple reviews on here with less than one star and I don’t understand how big a small company you guys plan on staying in business if you aren’t doing what you need to do to please your customers. Although I know you can’t make everyone happy there are certain situations especially when it is your fault that you need to correct.. z

Good quality with great customer service, extremely helpful staff!!!

Great selection of sports accessories. Wonderful company, they support our community in many ways.Thank you Headz N Thread . Looking forward to buying more in future. God bless

Having been born and raised in St. Louis, I am a die-hard Birds and Blues fan. I stopped in to see if they could make me something I wouldn't see on every other St. Louis sports fan, primarily winter gear. They offered to stitch the blues/cards logo on a scarf and I had to have it. There is no way I could get a custom scarf anywhere else for $19.99. It is so soft and the logo turned out perfect! Thanks again!