PNC Bank

Great customer service, very nice people to deal with for banking.

I just wanted to thank Ashley catterton at PNC bank in Chester md ! My card has been compromised and money has just been flying out of my account and right before Christmas when I need it the most and after calling the customer service line 5/6 times and getting no help or answers at all I decided to just call my local branch and talk to them . Me being Frantic and crying Ashley was extremely sympathetic,helpful, understanding and patient with me And in a matter of mins answered my questions and helped me figure things out . I’m so grateful for the help she gave me today ! She deserves major praise for how fast and efficiently she helped me figure things out . I will stay with PNC bank based on how wonderful she was today ! Thank you again Ashley I appreciate it more then you know !

This bank has the best, most helpful staff that I've ever experienced. Banks and I don't usually don't agree about my best interests. At first, using other banks, I am offered many great rates and services but within a year's time, these rates and services have changed without notice. And the problems just grow. The staff here will listen with a patient attitude. They will not let me leave until I am satisfied and understand whatever problem brought me in the bank, leaving me better prepared for money management as I go on. I haven't had anything but friendly and effective assistance from every person at this branch since 2012. Outstanding. I appreciate the people here who seem to enjoy helping people manage their money and will find answers to even the most complex situations.

use to be a great bank , but all good staff has left. Kelly was always great and very helpful as were the rest of the staff. Now no manger and its awful. go to another branch.

Used to love this bank but I use the drive thru for business and they are very under staffed. The poor tellers (usually only 1 at lunchtime?) alternate from counter to drive thru making a long wait for those on the clock. We are considering switching banks due to the lengthy wait time. However, the staff is very apologetic and kind. It is no fault of the tellers by any means.