Orangetheory Fitness Bear, DE

I absolutely love the staff at the site - so nothing to do with my overall rating. I wish you could separate out the two. They’ve been very helpful and always looking to encourage you to do your best during the workout. However, the technology, app, and cancellation policy is not as it should be. The workouts don’t fit with my overall health challenges and the program is pretty set so modifications are not significant enough to continue on. When I went to cancel classes via the app - I’ve gotten charged $12 for everyone I cancelled. Again the staff was great at getting things straightened out to the extent they could, although the underlying problem still remains making it impossible to manage through the app. The 30day cancellation Policy actually ends up being a 60day policy unless you really get lucky which is super confusing when you try to break it down. So I signed up on day 1 to larger plan - realized that was too optimistic and reverted to the lower plan. To make life easier we didn’t cancel anything - we just submitted the revised contract same day. Simple and per their instructions; no negative impact to me. However, that doesn’t qualify as a 30day cancellation per the contract you sign. I have to pay another month of the elevated rate until it can drop down and then it appears another month before I can cancel completely. And of course to value my dollar, I should keep doing the classes till I am done, but not sure that’ll be possible physically, plus the added aggravation of being ‘trapped’ in the cancellation process. Be very careful when you sign up, as getting out of the contract is not simply 30 day notice and be sure to double check scheduling with studio the first few times to make sure app and studio are in sync.

I have tried leaving a review before but I'm not sure it saved!nnOrange Theory Bear is great! I love how I can book my classes in advance and they sync to my personal calendar. I also like how I can book my classes a month out. The Bear location is huge, which is great for social distancing. Everything is always clean and I feel very comfortable going especially during the current climate. Each workout is challenging and the coaches are phenomenal! The location is perfect too and is easy to get to.

I LOVE everything about this Orangetheory. I was waiting for this place to open for a while, since it'd be closer to me. Overall, I like the coaches and the staff - everyone is super friendly and encouraging! They go up and beyond to make sure everyone has a good workout and help the best they can when there is an issue addressed. 5/5, would recommend to anyone.

It’s a Great place! The people are very friendly and the variety of workouts is awesome! The only downside is the state’s unnecessary mandatory mask requirements!

I have been a member at OTF Bear for one month, today! I wasn’t sure what to expect when walking in for my first free class... but I knew walking out that same afternoon that OTF was the perfectttt fit for me.nnI’m not one who normally goes to the gym. To me it’s intimidating and I often time feel judged because I never seem to fully know what I’m doing. But that is NOT the case at OTF.nnI love the structure of each class, and how there’s a coach to talk you through everything. you’ll continuously learn new exercises and i love that for each there are variations they can show you if you need to switch things up. You’re not alone in your workouts, you have others at the stations with you all with the same goals in mind. And the OTF bear family has been so so warm and welcoming. From day one I felt at ease and knew I was in a safe space with some awesome individuals. And at OTF, they make the workouts fun with themed days, and other fun twists to switch things up so workouts are always fresh and never stale. In my first most alone I’ve already joined others for a transformation challenge, and am now doing the OTF marathon month.nnAll in all - I HIGHLY recommend OTF to most anyone! If your unsure like I was, just give it a try and I think you’ll enjoy it just as much as I have.