Walker Chrysler, Dodge, Jeep, Ram

On January 26th 2021 my Jeep was taken there because I had hit a block of wood ( railroad tie) that had fallen off the back of an 18 wheeler. It tore the inside of the rim open along with other damages. The phone number to this location has been disconnected you’ll need to call the other Walker to be connected to the service department. The best part is that they NEVER answer the phone they send you to voicemail and they may or may not return your call. I had to reach out to Matt in the service department and never got a straight answer. The first week of my Jeep being there I called to touch base and that is when Matt informed me that I needed to get the estimate from my insurance. So I emailed it to him on February 2nd 2021 also agreed to the price of repairs. On 2/10 I reached out and spoke with Todd (service) and was told that Matt was out for the day then asked if I had approved the cost of repairs!?!? ud83dude21 of course on the 2nd. Todd said well Um I’ll have Matt call you tomorrow. 15 days and NOTHING has been done! Matt never called. I reached out waited for someone to call me back finally Matt calls to inform me that the mechanic would inform him when she had time to start the repairs. Then the freak snow storm 2/15nI knew nothing would be done and guess what?!? Nothing happened other than my paper tag expiring and receiving the license plate. On FEBRUARY 22 I go to the dealership to see what the hell. Speak with Matt and get the run around. I return The next day to speak with the service manager who is Blake explain the situation and of course he had no clue of anything I also explain to Blake that means the accident happened on the 23rd I’m coming out of pocket now for a rental car he asks if I can give him a couple of hours to find out what’s going on but he will touch base with me by the end of the day. I asked about the rental reimbursement he said he would get back to me. Blake did call me back the same day explaining that one part had just arrived but that it was being pulled into the shop as we spoke. Imagine that. I received a call from Matt late Thursday afternoon explaining that my vehicle was complete and ready for pick up. So Friday the 26th one month three days after my vehicle being there I pick it up it is dirty not that I expect a full detail but at least through wash it off. I get in the jeep I’m excited because I get my vehicle back and I still have to return a rental car that I’m paying out of pocket for because Blake never got back to me on that one. So get in the jeep Started in the tire sensor lights are on with a huge warning. Seriously? I put it in reverse and when I press the breaks it is making a growling noise. I pull across the parking lot park next to the rental Go inside and tell Todd in service that the lights are on that there are dirty fingerprints on the headliner and that the brakes are making a terrible noise I took the keys on the counter and tell him that I’m going to return the rental car and I need a car. I return to the dealership after 45 minutes not to mention I had to find a ride from enterprise I’m greeted by Blake wondering where I’ve been explain to him that the my vehicle never left the parking lot. My keys were in the same spot i had left them when I gave them to Todd. I’m beyond livid. Blake says that there is ZERO noises coming from the breaks. That they would put it on the lift and check to see if there was an issue. He returns within 10 minutes and explained to me that the noise from the brakes but he didn’t hear was due to the dust plate being bent so they bent it the other way. The reason that the tire sensor light is on is because..... Drum roll please the tire sensor that your insurance approved was not compatible for your vehicle! So they ordered the correct one and no different charge and that I would need to make an appointment for it to be put on put the part was already there! My head exploded So you’re telling me that the part for my vehicle was paid for is here?!? Continue on part 2 please

Purchased bmw m4 here recently and at first the buying process was great. Fast and easy. But after purchased the vehicle they could careless. After bringing home the vehicle and inspect it in the morning, I found thousands worth of damage due to bent oil cooler and crack shield. I reached out to my salesman and the dealership since feb9 gave me nothing but a run around and no one answered my call or voicemail. This had to be the worst dealership experience I had and would never recommend this company to anyone.

My car has been sitting up there for 2 weeks just to get a key redone and put on a starter and now they are wanting to charge us 1200 dollars just do that. I'll NEVER EVER EVER EVER BRING MY CAR BACK THERE

Great customer care, went in not knowing what car I wanted or if I was even able to apply for one. Candi Crow took care of me as soon as I opened the door. Definitely a 5 stars from me

Always enjoyed the friendly and courtesy service especially the vehicle service dept you can always depend on the maintenance dept that your vehicle is serviced correctly and professional