Hertz

Needed to make a customized booking so I called directly to make the reservation. Spoke with Bernadette and she was fantastic. Polite, Professional and Efficient. Thank you for the great customer service!nnThat said, I only gave a 4 star because I called yesterday, left a voicemail and did not get a call back. Due to not being able to book yesterday, we ended up paying more for the rental.

This place says open till 11pm. I've never seen them open past 6pm so enjoy that if you get there early enough.

I would not recommend anyone to deal business with this place. A very unprofessional, disrespectful, dishonest people to deal with. I took me over 1 hour to get a rental car. This older gentleman was telling me that a ( Buick Encore ) is a full size SUV. I honestly believe management, specially the two elderly’s who work their aren’t fit for that job; and their destroying the reputation of Hertz. Please save your time and money and go to next window instead because this kinda of businesses shouldn’t able to operate with such horrible service.nI had the worst customer service experiences ever in my life.

Active duty Air Force in town to fix an aircraft that got stranded here. We needed a car in a hurry for a day to drive to Fort Polk to pick up equipment. At pick up I was told the charge would be around 50 for the whole rental, a statement I did no question as I was in a hurry and trusted the attendant. Upon return I was charged $94.88 for a one day rental of a Corolla. I asked the desk attendant why the charge was so high and she stated it was the walk-in rate since nothing had been reserved. The parking lot was packed with available cars, and the daily rate for the Corolla was $29.63, but because I spoke to some in person instead of going online and reserving a car while standing in front of the counter, the rate went up to $66.06 per day. Furthermore, they charged a 24.42% recovery fee. I travel a lot and rent a lot of cars - quite a few from Hertz - and I've never seen something like this. They are not only opportunistic and abusive in their pricing, but the desk attendant had no interest in helping me or explaining why the rate was what it was - in fact she seemed aggravated that I even asked. If you decide to rent from them, make sure you have a detailed invoice of what it will cost before you sign. Don't depend on them having your best interest in mind.

Fast and easy transaction. I had to call for an extension and they made it simple and easy.