Tystanic Auto Sales & Rental

I have received the best service and respect from Mrs. Tonya and Mr Snider. They are upstanding in customer service. When I called them, they answered. Thank you!

I would give them negative stars if it were possible. We were supposed to have an awesome senior trip to Universal and leave school at 8:30 AM. We would get there at 2 to eat and be in the park at 4. Our main event started at 8 that night. Due to overbooking, we were going to leave around 10 after having been stranded at our high school for 2 hours. We pulled out 11:40. Our bus driver’s wife was on the bus meaning we could not have a chaperone on the bus. She was dropped off on the side of the road before the interstate but it was too late for our chaperone to get on. Our bus had nothing we were promised, including AC. We had to open the emergency exits on top. There were 2 sets of 4 seats that got brutal sunlight, one person getting a sunburn from the bus ride and another had issues from the wind. Plus the window seats of those got no air. People were getting sick from heat. An hour and a half from our destination our tire popped. We stopped at a truck stop for what was supposed to be an hour. After that time period, our spare turned out to be dry rotted. The other bus had no spare. We waited for roadside assistance and were supposed to be back on the road within 20 minutes. We were there for so long, we were kicked out and had to sit outside. As our parents called to figure out what was happening they were met with attitudes and different stories each time they called. The bus driver was honest while his company was full of lies.nnWe got to our destination at 9:30 that night, 7 1/2 hits after we were supposed to be there. We got to enjoy 3 hours of the 11 hours (just park time, not lunch time) we paid for. We were supposed to leave a little after 2 that morning but thanks to overbooking again, the second bus had to leave after dropping us off. We pulled out of Universal at 3:30 that morning after the kids in the other bus had to sit outside for an hour, exhausted from the day’s travels and the few hours we had at the park.nnOn the way home, our bus driver fell asleep at the wheel as most of us were sleeping. Our chaperone had to keep our bus driver awake as well as convince him to pull over and take a nap at a rest stop. We should have been home around 9 Sunday morning and didn’t get home until almost 11. It was the worst experience thanks to this horrific bus company.

If you enjoy being constantly lied to by a business owner, no air conditioner on a bus for 13 hours (supposed to be 6), drivers that had been forced to drive for 48 hours on 5 hours of sleep, and a total of 9 1/2 hours late to your last trip ever with your friends in highschool... use this company! If you want a successful, stress free, and happy senior trip (or any trip at all), I’d suggest not using this company! I’ve had the same problems with this company in the past as well, not only on this horrendous trip.

This company was supposed to provide transportation for my son and his classmates for GradBash 2018. The buses were late both coming and going. One of the buses had a flat, which I know happens. However, if the spare hadn’t been rotten, this would have left the kids sitting at a gas station for hours. They were supposed to arrive at Universal at 2 pm but didn’t arrive until almost 10 pm...8 hours late! I’ve heard there was no air conditioning on one of the buses. This was horrible!!! DO NOT USE THIS COMPANY!!!!

Like others I think one star is pushing it for this company. The reality is that it should be negative five stars. Due to this company's unprofessionalism and lack of safety concerns my daughter and her classmates senior trip was ruined. The company's owner and employees were not honest at all. They overbooked themselves which led to the buses being more than 3 hours late in picking up the students. A complete stranger was on my daughter's bus therefore the chaperone was unable to ride. This stranger was then dropped off on the side of the road. Than a tire pops, which can happen at any time, but due to being more than three hours late picking up the seniors and having a bad spare on the bus this caused more issues. One would have have thought that during safety inspections that someone would have noticed that the spare had issues. Let us not forget the lack of air conditioning on my daughter's bus which caused kids to become sick. The company had to have know that the air conditioning was not working before they even pulled up to the school. Lets' now add on the fact that the bus driver did not get enough sleep therefore was falling asleep on the way back. Oh, I also forgot to mention that they did not leave Orlando until 3:30 in the morning due to another overbooking issues. (Seems to be a common theme with this company besides the safety issues). I am thinking that they need a new person to handling their scheduling. Considering that double booking would be consider a human error. I trusted this company in taking care of my daughter and that was an epic mistake. Not only did my child not enjoy the senior trip that she worked hard to save for, as parents we lost sleep that night worrying about the safety of our children. Thank you so much Tystanic for your lack of professionalism and safety.