Delta Community Credit Union

I applied for a personal loan got pre approved. They told me to email the documents and bank statements. I sent those documents the next day on sept 10 and waited but didn’t hear back so I called back on sept 29. They told me they would give me a Response the next day.The following day I did not get a call back and gave them called again oct 9th and it turns out my application expired I was not aware of this and was not told this. The loan department said they got the document on the 29th and I email those documents September 10: the person in the office didn’t send my documents to the loan department. They Sent My documents the same day I called back to check my status sept 29. By then it was to late and I was missing documents but they didn’t let me know. They said I would have to get my credit pulled again so It was basically a waste of time. The application is only good for 30 days but I was not told anything about that plus they sent my information to the loan department too late for me to add the missing documents. I called to see if they could do something about it since I feel it was an error on their end and they said nothing could be done even though it was their fault. I get that I didn’t send him the documents but they sent my application too late for me to send him the right documents. Also when I emailed my document I left a note on the email to let me know if I was missing any documents

I came in the other day and the line was so long. I almost left but the young man sitting in the middle station just kept my attention on his smile and his nice personality with every single person that came up. When I got to him he had an Alabama cup and I asked if he was an Alabama fan and he said, well what else there. I laughed and I instantly was in a better mode. We then discovered that we both attended The University of Alabama and had accounts at the Alabama credit union. He is so amazing. DC you rock!!!!!

Staff super helpful and friendly!! My account was opened by Ms. Karen who was very patient and kind. She explained everything very thoroughly and made sure I was very comfortable as a new account holder. I plan on doing more business with this bank!

I went into the Buford branch today to get some information about a car loan. While I was waiting in the line I noticed there’s a customer at the counter who was very disrespectful to one of the employees. I made eye contact with the employee and asked her if I should call security and she shook her head and said no. Based on my experience today I have to say that Diane was very professional even when facing with rude customers like that lady today. Diane has a great personality, very kind, easy to talk to and a great sense of humor. Keep up the good work!!!

Awful company, bad experience all around. Checking account issues, auto loan issues, home loan issues... Learned my lesson, never again.