Firestone Complete Auto Care

This place was an Absolute joke along with the customer service So when I walk in there is one person up front on the phone with a customer who is literally having them quote like 5 different sets of tires I had to stand there for literally 25 minutes while you did this without even being greeted honestly if you have someone in your store who's there for service you should put that call on hold at least greeted or said something to me but no just continued on with the phone call as I stood there after that I was there for quite a few different services I needed provided we went over what I needed done he took my keys said he would give me a call they found anything else Not even 15 minutes after I left I get a call explaining to me That I did not need a full transmission flush that we could just do the transmission Fluid exchange and I said great I said give me a call if you guys come across anything else during what you all ready are doing then he said that he would not be able to have my car back to me until Tuesday or Wednesday keep in mind this is sunday I told him does not work because I work tomorrow then he went ahead and said i don't have a technician here on Sundays to do any of this then I said to him why did you take my keys and tell me that you guys are going to take care of it He had no answer he was rude I came back he just handed my keys to me never said anything to me. honestly I would never Recommend anybody to take their car here their markups are through the roof They charge labour on services that do not require a labour charge while getting somewhere else they would not charge you labour this place is kind of a rip off to tell you the truth

I'm going to guess that Firestone is a multi-million/billion $ companynIf they can't get somebody to update their Google page that's pretty sad.nI just drove 35 minutes out of my way to pick up one tire that I needed fixed.nIt says they're open till 7:00 p.m..nI arrived at 6:00 p.m. and they were closed.

Excellent, ad always! Got me in early, finished quickly, checked everything in anticipation of my upcoming trip. Very satisfied.

We had an issue with some of the service. Not only did they admit the issue with zero hassle, they went absolutely above and beyond to correct the issue and make things right. Very rare to have this level of honesty and support. They have a customer for life.

Big disappointment. Went in for a front end alignment for my truck. Told them on the phone what the truck was. Got to my appointment and they said the truck was too big/heavy for the lift.