Storage Rentals of America

I signed up online and paid in full through 4/30. Their hours of operation said Monday -Friday 9am-5pm. I needed to go in person to get my gate code and show my ID. I went on a Wednesday at 10:30am, NOBODY’S THERE! I call no answer. I leave and come back around 11:30am, NOBODY’S THERE AGAIN! I call customer service, they say “oh they’re closed on Wednesdays” but that’s not what online or what the sign on the door says. I go back Thursday...... take a wild guess.... NOBODY’S THERE AGAIN!! At this point I call customer service for a refund because I have to be out of my home in 10 days and need a storage. She says “all we have to do is give you a temporary gate code and they are not closed on Wednesdays someone should’ve been there, (she’s the 3 person I spoke to, one person had me on hold for 17 minutes and never came back to the phone). I take the gate code and just decided to go AGAIN Friday and somebody was finally there. Told her I came two days in a row and no one was there, she didn’t acknowledge it or apologize, just gave me my code and said have a good day. I will never recommend this place to anyone! RUN!!!

Gate is always left open or stuck. Called several times to report. Recently reported no one on site for 3 days and gate never closed. Manager stated she is unaware of gate then said chain is broke and will have repaired next day. How can you say you unaware of gate but knew chain broke. People sleeping in RV in Empty units. People easy piggy back in. Increased bill from 80 to 100-120 without notifications. Advice letter went out in Oct yet nov and dec was charged price no reminder never received letter. Getting stuff out of unit and putting more in, staff goes to nearby empty unit pretend doing inventory and cleaning then asked if was moving. Questioning lime i was doing something wrong. Once answered she left back to office instead checking rest units. Abusive ex has been trying to get in my unit, informed office several times including having police escort. With gate situation and no staff, feel unsafe to go and worried lock will get busted off to steal my belongings. Quick to lock unit and block entry pass when day late but takes a week to take off lock once paid up to date.

Another company that did nothing to help customers during quarantine. After speaking with other companies I learned storage units go up for auction when the are 3 months behind. Most of them bending rules to help people when the entire country is going to hell in a swinging basket. Yes I was late many times as I juggled Bill's I did skip a month and come in the following month and pay the 2 months several times over. I called and asked for a break which turned into a war I was 15 days late, figured I clean out my unit and free myself from a over priced monthly unit. I was told they were going to auction my unit in December. I just wanted to get my stuff pay the bill and move on about my day. Check the fine print people.

Melissa the Property manager has been an Excellent Example of professionalism, and Great customer service. She deserves a raise or bonus of some sort. Having said that other employees have created a hostile environment that breeds mistakes motivating us to remove our stuff from the storage there. Our stuff has been there for almost 7 years. Had to travel from 5 states to get it. Been through like four different ownerships. It’s crazy! Again Melissa has been wonderland hopefully she will be valued by this new owner/company and allow her to get the right employees under her. Maybe over her also.

I received great customer service when I came to inquire about a unit. I was escorted to see a 10×10 unit to store belongings as I will be leaving out of the country soon. The property manager was very thorough, she was very patient with me because I had a lot of questions. She was also very polite and even humorous. I was impressed also by how clean everything was...the office and the storage. I didn't even know that place existed. I was referred by a friend. I definitely would recommend this storage facility to others. Keta Cody