Chase Bank

I would highly recommend NOT doing business with this location. I had an appointment with a banker that never showed up. After taking the day off work this was a complete waste of time. I withdrew all our business funds and opened another business account at another bank the same day.nnDo yourself a favor and don’t waste your time with Chase.

We just moved to Wisconsin and the bank told me in order to make an appointment with the banker I need to call ahead. So I call ahead and call and call and call and guess what no answer. So then I go in and the manager knows that I need to talk to him because of the banker told him. He decided to go help and another customer in line before helping me. Wow

I scheduled an appointment at the Fox Run Waukesha branch to speak with Tanisha about a loan. When I got to my appointment, I was told that she was sick. Cheryl sat down with me and took a list of questions and notes the she assured me would be forwarded to Tanisha that evening and said that I should expect a call back from her the following day. The next day went by and I didn’t receive a call. I didn’t stress it because I assumed she was still sick. I called her office on Monday, and she had no knowledge of any appointment and never received any email with any notes. I was annoyed, but assumed it was out of her control. I decided to set up another appointment with her, but this time at her office at the Pewaukee branch. We planned a 4pm meeting. Upon my arrival, I told employees that I had an appointment scheduled with Tanisha and they looked at me dumbfounded. Tanisha wasn’t in the office. They called her and told her I was waiting and she then called my cell phone while I was in the lobby. She said that she received a call from Cheryl saying that I was expecting a call from her. She said she was confused because we had scheduled an appointment to meet, but never called me to clear up her confusion. So here I am sitting in a bank 40 minutes from home for the 2nd time (after leaving work) and still don’t get to speak with anyone. She said “I looked at the email from Cheryl and I’m not sure I’m the one to meet with.” So yo DID get an email? Why not call me if I should have been speaking with someone else from the branch? This is a lack of professionalism at its finest!!!!!

Wow, I've banked with Chase for almost 10 years, and have always received the best customer service. I went to this bank to get help with 3 overdraft fees from one day caused by two incorrect transactions. The banker Helen would hardly make eye contact with me much less show any empathy. Never in my life have I felt so dirty and shamed. She refused to help me, claiming they were legitimate fees. While I was fine with one fee, 2 or 3 in one day is exorbitant. I'm very disappointed and plan on finding a new bank to bank with asap.

All the tellers are very helpful and friendly. Bobbi knows that when she asks me how I would like my cash back.... I say.....spendable!