Chase Bank

Okay this is one of the worst experiences I ever had in bankingwe went in about six months ago to open up a third account we was told to have a seat very nicely from a man to the left and he said access did we have an appointment we said no we didn't know we needed one knowing that my husband had taken off a day of work just to get this account open he informed us then that he will look at his schedule he look at his schedule and said yes I can fit you in my next appointment don't come for 45 minutes and he said have a seat we had a seat then another man came over and was asking him what did we need he explained to him what we needed and he said no you can't take them and he said I can I have about a 45-minute Gap and they're opening up an account (at this time I hit record on my phone ) he said No he walked back over to us with his head kind of down and said to us he couldn't take us he think his appointment is coming in early and I said really sir he said yes then he went to his desk and sat down I walked over to the branch manager and ask him why did he do that and he said ma'am next time just make an appointment i left just thinking maybe he was having a bad day this was soooo rude lord we miss Wells Fargo when in Kroger that was 6 years ago I had business accounts with them all employees was excellent wait they all came to my daughters wedding they is the excellent relationship s we grew with the employees ud83dudcaf excellent please understand the employees at Chase are ud83dudcaf excellent it is just the manager and I believe the head control the rest so evenly it will all be that attitude rudness I pray this message reach the right person reviews are horrible my next review will be the reason after 6 months I'm just writing this I was this this would be my only bad experience but this Saturday I really thought I was on candid camera I was horrible that same manager after this experience my husband actually was in church pray ing about this man because something greater is wrong with him but after this weekend wow I will probably write it tomorrow this has taken alot out of me .praying ud83dude4f

Great experience friendly employees!! Would recommend to anyone looking for a great bank!

Terrible service 2nd debit card hacked and they were unavailable by phone and after 20 minute wait in drive thru referred me to the unavailable 800#. Branch not answering phones at all. Have accounts in multiple banks this has handle Covid the worst.

This is the worst chase I’ve been too. I had a simple inquiry that I wanted done and it took at least 3 people to help. And also the associates at this store are very rude! The chase that I normally go to is 20 miles away but I would rather go to that location than to be treated unfairly. I’ve been a chase customer for a while and they made me feel like maybe another bank deserves my service. Also they wasn’t able to fix my inquiry that I came in there with. Also one of the associates ask if I even had an account at chase. I was astonished by their terrible customer service.

They are almost always close when I come to this location here in Dacula, it's very sad ud83dude25.