Braman BMW West Palm Beach

Worked a deal before I even went in, when I did, they had the car ready and fully gassed up waiting for me. The receptionist was very professional, cordial and helpful as well. My sales person was Jamal, he mentioned having been there for over 15 years and he had a little sales award on his desk that you could tell he was proud of. The financial manager was also helpful, friendly and low pressure. Overall a Fantastic experience! the entire place is *super* clean and everyone was wearing a mask. I felt safe and left with a beautiful car!

Ask for Anthony D'Amico, he is the best! I live in NJ and was searching for a 2020 X4 M40i and found the exact car I wanted at Braman BMW West Palm Beach. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Anthony face timed us and took the time to send us multiple pictures since we were initially uncomfortable buying out of state. Was able to have the car washed and transported to me within 2 days! Anthony was patient and made sure all our demands were met. I highly recommend him for any purchases or leases. He assisted in making sure I received my car happy and top-of-the-line quality, Thank You, Anthony!

Everybody was very nice.nThe staff bent over backwards to make sure the customer was satisfied. Daniel C. was our sales rep. and Tyler was our finance guy.nDrove away in a 2018 certified pre-owned BMW! Loved the whole experience! ❤♥ufe0fud83dudc9cud83dudc99

Terrible experience. Very unprofessional. I took my car in specifically for a check engine light, check tire pressure light and a broken windshield wiper fluid pump. It took 5 days for them to look at. I was called a week later to pick up my car. I asked if the check engine light had been assessed and the pump had been replaced and was told they had. I arrived to pick up my car and was told to wait outside and the car would be brought around to me. After 15 minutes of waiting I asked the front desk about the car. I was told that the check engine light was on... this was a primary reason I brought the car in prior to a family road trip that we were supposed to be leaving on the next day. I was sent home without my car and told I would be called. I waited 3 hours (until 4pm) and no call. I called and was told the spark plugs needed to be replaced. They had been replaced by Braman less than 6 month prior. When I told the tech this he said he needed to check the computer and call me back. When he called back the story was that my fuel injector needed to be replaced. This created a lack in confidence. I asked to speak with the manager who offered no explanation or Guarantee that my car would be fixed by next day when I was supposed to leave to my family for the holidays. He said he would call corporate the following Monday to see what could be done but this also did not solve the problem of how I was going to safely get to my family ( I was told that it was not safe to drive my car) at this point I asked for my car to be brought to my house and for the manager to contact me when he spoke with corporate. I never received a call and never received ANY follow up. Very disappointing and unprofessional service.

I had an awful experience at Braman BMW today. I do NOT recommend them. My friend Bob took his 7 series in for general, routine maintenance and they told him that his tires was worn (which it wasn’t) and that BMW “recommends” the tires get an alignment. I understand and agree that tires should be rotated annually to help preserve the life and integrity of them but an alignment which cost over three hundred dollars was completely unnecessary. I have the pictures to prove it. I went to Braman on Bob’s behalf and met with the service technician (Whatever became of mechanic?) and a service manager to voice my displeasure and concern. They told me that they called Bob with their recommendation and he gave them the go ahead so they feel as if they didn’t do anything wrong. I think that was dishonest of them considering that most customers have no idea what service / maintenance their car needs and they agree to do something they don’t need. Shame on Braman BMW for taking undo advantage of their customers.