Schumacher Automotive Group

Most times, I never leave bad reviews, I generally would leave no review, but in this case I was so disappointed with the outcome i want to leave this review as a warning to others. In my opinion, you should not bring your out of warranty vehicle to them for regular maintenance.nI was bringing my out of warranty 2006 truck to them for at least 10 years. During a visit i was advised i needed to change differential oil among other things. I declined. A few months later i started hearing a noise. I brought it to them and they said nothing was wrong with it. The noise got progressively worse. I brought it to a private mechanic who jacked it up and ran it in gear. It made a horrible noise. He opened the differential and discovered it was completely empty. No fluid at all. I always parked it in my driveway in the same spot. No portion of the rear end showed any signs of leaking, my driveway had zero marks on it from a leak. Yet somehow magically the differential was empty. They were the only mechanics i had used for service. While i can't prove it, I SUSPECT that the day they asked me to change the differential the mechanic pumped it dry. Then when i declined the service they just let me drive off like that.nI gave up on the truck and traded it in for a 2019 model AT A DIFFERENT DEALERSHIP. Will never go back to Schmacher GMC..

Absolutely awful experience. I was leased the wrong model. Went back within 24 hours and I was told by manager that I had signed the contract and there us nothing that could be done. I am completely disappointed and a very dissatisfied customer.

Helpful!! Waaayyy more helpful than VW in Delray. More expensive, though

I would like to recognize the work of Kevin Jensen in the service department. He treated me with respect and took care of my car, going above and beyond. The service was done quickly and the car received a free wash. I did not receive this service even at more upscale locations. Thank you for your hard work.

I purchased a 2017 Dodge Charger on 11/15/20. When I brought my vehicle home, I noticed my vehicle was emptying a full tank of fuel within 24 hours and you could visibly see gasoline pouring out onto the street, my driveway and garage. I even had to go as far to put a bucket under the tank in order to avoid gas leaking all over my garage. I called the dealer, to which I was told by Luis (the salesman) and he advised me to contact Arrigo and go through the extended warranty. (An entirely different nightmare). I also had a notification arise on the dashboard that stated “parking sensors need to be serviced”. I took my vehicle to Arrigo on 2 separate occasions. The first time I had to get a 3 day rental and the problem was not solved. And currently, my vehicle has been at another Arrigo location for 1 week and again I am paying for a rental during this time. I have had the car in my possession for 3 weeks and it has been sitting in service for more than I’ve been able to drive it. Allstate is now involved due to the warranty and now I found out the parking sensors were cut which is the parking sensor notification I’m receiving and also the gas canister is bad. The lack of customer service is appalling. Luis the salesman has been absolutely no help and simply advises me to continue to contact extended warranty rather than taking accountability. This is has been the worst experience I have ever had purchasing a car. I have yet to receive the vehicle inspection report and I was never told about a 30 day warranty on the vehicle by Luis. I had to find this information out from Allstate. I want this rectified immediately.