Domino's Pizza

Very poor communication. I made an online order and was given a time frame to pick up my order. I continued to look at the Domino Tracker and no updates were made to my order. The time frame remained the same. I arrived on time and was told my order would be ready in 25 minutes. I decided to cancel the order opposed to waiting an extra 25 minutes. The cashier told them to not make my order anymore and that it had been cancelled. I proceed to walk out the response from someone to the cashier was “wonderful!”. I went somewhere else to get food but would’ve appreciated being given an accurate time to pick up my order or an update on my order prior to arriving.

This place is incredibly poorly run. I made an online order for my daughter and I after a long day at Disney. I get the notification that the order is ready, only to be called by someone there once I arrived to say that they didn’t have any salads. Had that been made known to me on the website, I would have never ordered because that is specifically the only thing my child eats. The young lady explained to me that the amount of the salad would be credited back to my credit card which I was fine with. I go inside to the contactless pick up table and there’s no order there. When I give them my name they said my order still wasn’t ready even though the website just notified me that it was. Once I get the order I walk out to my car and I see the young lady and another man looking at me strangely, but my daughter and I continue to my car. Only for me to get followed and chased out by the man saying that they canceled my transaction and I hadn’t paid for my order. Mind you I was just assured that the salad will be refunded but everything else was still charged to my credit card. So I now at this point am asked to walk back inside, after being chased out like some kind of a criminal with my small child, and asked to repay for the screwed up order. As if all of that wasn’t bad enough I get back to my hotel to find that the “boneless wings” I ordered were tiny almost burnt popcorn chicken bites instead. Incredibly disorganized, incredibly rude, and I would not recommend anybody spend their hard earned money at this dump.

John my delivery driver was awesome! He followed the delivery instructions like a champ! Thank you John!nI ordered again, my driver Chris was awesome too! I am beyond happy with the level of service I have received from this location and the staff. Thank you for providing great tasting food with exceptional service. You have converted a former papa john fan!

Vanessa is not a great example of how a manager should handle situations. I have had my pizza made wrong many times from the palm parkway location and now im being denied service for idk what reason terrible experience oh maybe because i told jose i wont be ordering again from them so he is denying me service

Terrible experience. Quoted 28 minutes for delivery. Spoke to a manager an hour from promised Time. He said they were busy. Waited almost two hours. Pizza ice cold. Not what I’m used to from dominos. No answer after 38 minutes pls hold from store. Save your money! Go elsewhere.