Village Auto Repair, L.L.C.

Called Village auto on a Wednesday to have my car worked on. Owner Eric said he can work on it Friday and to have it towed in. Did that. When I got there he said it was too late in the day and they wouldn’t be able to look at it until Monday. It was 10am. They called Monday and said they needed a part and they wouldn’t get it until Thursday. No problem. Never called me to let me know. I called them Friday. Owner Eric said I don’t need to keep calling him and that he does have the part now, but he wont be able to work on it for another week. Keep in mind they now have my vehicle for 2 weeks, and he just told me it will be 3 weeks. All while telling me he can get it in on that original Friday. Well next week comes and again absolutely no calls from village auto or Eric letting me know what’s going on. I have to physically drive in to get in touch with someone. I talk with the other owner. Mark. Mark is great. Apologizes for Eric not calling me or telling me anything. Says Erick is out sick. Blames the lack of communication on his partner, and doesn’t take ownership for the business and his partner. Only downside to Mark. I’m the customer, you’re the owner. Take ownership. Don’t pass the blame to someone else on your team. Finally I need to have my car towed to another shop, 3 weeks later with absolutely nothing done to it. And they charged me $100 for the part. Advice to management: Mark: Eric was busy on the phone literally every single time I came in or called. He is rude. He shouldn’t be customer facing and should stick to working on cars. Or get rid of him. He’s holding you back. You were very good and understanding and I appreciate you. I would have been a great customer who would have spent a lot of money over the lifetime of bringing my vehicles to you. It’s just unfortunate for your small business. I’m sure it’s already tough enough.

I had a flat tire and was in dire need of it getting plugged the same day. After calling 4 other local shops who told me they couldn't do it that day, Village Auto Repair said they could do it right away, knowing it was an emergency. They were very polite, and professional. This is the first time I've used their service, but it will certainly not be the last! I highly recommend them for your auto needs!

Have taken my cars by Eric and Mark many times over the years. Great service and good guys. I trust them to work on my cars

Helpful and reliable, only place I've taken our cars in five years.

EXCELLENT honest service hands down!! Wouldn't go anywhere else!!